Senior Director, Global Project Management - Customer Implementation (Remote)

Strength in Trust
At OneTrust, we exist to unlock every company's potential to thrive by doing what's good for people and planet. Using cutting-edge technology and a real-world approach to privacy, GRC, ethics, and ESG, we've created a no-nonsense platform to help supercharge the global push for Trust Intelligence.
Strength in Trust
Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we've created a no-nonsense platform to help supercharge the global push for trust.
The Challenge
We're looking for a Senior Director, Global Project Management practice who is passionate about building teams, delivering software implementations, and building excellent relationships with our customers. As the director of this practice, you will manage a team of Project Management professionals who own the successful delivery of customer deployments. You will be responsible for key project factors like resources, scope, timeline, deliverables, burn forecast, budget, reporting, and customer satisfaction for entire Americas/EMEA Portfolio. You will coordinate across organizations including Sales, Consulting, Product Management, and Support throughout the project lifecycle.
Your Mission

• Oversee the team that is executing project management activities including solution design proposal, budget development, process documentation, and developing project-related communications.
• Serving as an escalation point for customers who experiences challenges during their implementations.
• Ensuring that the PM team adequately plans for a wide range of projects across industry verticals, geographies, and size of customers
• Ensuring your team delivers accurate reporting of project status, covering key milestones, resource capacity, and financial health and rolling those up into regional health reports for your practice.
• Interact with partner leadership to deliver blended projects to drive the best outcomes for our customers
• Perform project risk assessments, develop contingency plans, and recommend mitigations, as needed.
• Look for process improvement opportunities including project team engagement, project delivery, reporting, communications.
• Provide leadership, direction, and coaching to team members as required to drive successful project outcomes.
• Oversee selection, interview, hiring, and onboarding process for project management and lead resources as required.
• Manage and motivate project team members to deliver project objectives by regularly assessing resource needs, removing barriers to success, and providing constructive feedback when needed.
• Provide project management leadership and expertise, and support initiatives to develop a comprehensive and sustainable portfolio and project management strategy and set of practices.
• Possess command of project management/continuous improvement methodologies
• Embrace and lead a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community
• Direct Supervision of a Team of Project Delivery Team Leads/Managers

You Are

• Effective and possess strong partnership and relationship building skills for key stakeholders
• Able to drive business results - identify and capitalize on opportunities, identify risks/issues, assess implications, formulate recommendations, and drive sound decisions that deliver results
• Analytical and a strategic thinker
• Committed to client and customer satisfaction
• Able to work effectively in a fast-paced environment, handle multiple projects, and maneuver daily planned and unplanned operational activities

Your Experience Includes

• Bachelor's degree or in computer science, engineering, business or other related field.
• 10+ years' experience working in a client/customer facing Professional Services role
• 7+ years' experience performing in a Project Manager role
• 4+ years' in a direct supervisory capacity
• Strong attention to detail while maintaining sight of the big picture
• Excellent written and verbal communication abilities; formal presentation and facilitation skills
• Strong communication and presentation skills; can speak across various forums and communicate to broad, diverse audience
• Strong leadership and project management skills
• Successful track record of delivering enterprise and strategic projects
• Previously worked on implementing a SaaS solution

Our Commitment to You
When you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry - Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.