Senior Director – Global SRE (100% US REMOTE)

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. 

What you’ll be doing 

In collaboration with the VP – Cloud Engineering & Operations, and related engineering leads you will build and implement a strategy to establish a global SRE that will own operations of products from across multiple segments of Experian’s business and drive SRE practices and operational outcomes for those products. Your task will be to work with existing engineering teams, product owners, CTOs and internal support teams to determine a consistent and secure standard to manage those products. You will build teams of engineers that focus on specific product outcomes as well as cross-domain engineers that can improve global outcomes. You will define an objective standard, transition products to that standard, then own and maintain those practices going forward.

Your organization will be accountable for delivering these products and services to a defined SLA (Service Level Agreement), maintaining software and platform version lifecycle, and driving security and compliance against global standards.

You will be a key contributor to defining the working relationship between SRE and business units and segments that deliver products. You will partner with peer organizations such as cloud operations, private cloud delivery, developer platform, and data strategy to deliver a cohesive view of cloud engineering and operations to our business and regional partners. 

Summary of Primary Responsibilities 

• Establish and socialize organizational strategy and roadmap in collaboration with VP – Cloud Engineering & Ops 

• Build and maintain strong relationships with business unit and regional CTOs and leaders 

• Build a program of work to transition existing products and teams to an operational standard 

• Establish a global team of engineers to execute the program and take ownership of operational practices 

• Build a consultative practice to engage with software engineering teams to drive strong operational outcomes 

• Present service availability reports to business leaders, executives, and clients.

• Provide executive summaries and root cause analysis during and after significant incidents 

• Establish team(s) of SREs (Site Reliability Engineer) to support software engineering and operational teams to drive resilient, secure and low-risk outcomes 

• Hold teams accountable to service level expectations and provide transparency to operational best practices through metrics, dashboards and reports 

• Analyze and identify areas of inefficiency and drive automation and process improvement to improve service quality 

• Maintain a practice of continual improvement 

What your background looks like 

• 5 – 7 years as team lead or other leadership in a technical capacity 

• 8 – 10 years working in technical operations roles 

• Expert level knowledge in SRE practices with experience leading teams at enterprise scale 

• Technical experience with infrastructure, cloud, and software delivery 

• Passion for rationalizing and standardizing operational work 

• Experience Recruiting and building new teams 

• Process improvement focused 

• Demonstrated Experience with large scale incident resolution 

• Technical depth to extract key documentation from existing teams 

• Data and Results driven and capable of using to provide transparency to business outcomes 

• Ability to negotiate service windows and RACI with product owners 

• Ability to lead multiple teams in “follow-the-sun” models 

Our uniqueness is that we truly value yours.

Experian's culture, people and environments are key differentiators. We take our people agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on

We’re an award-winning organization due to our strong people focus

Experian isn't just growing, we're leveraging cutting edge data science, design thinking and passion to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and culture

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

Experian Careers - Creating a better tomorrow together

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