Senior Director, Global Workplace

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust.

The Global Real Estate and Workplace organization is a newly created team at OneTrust that is dedicated to setting, implementing, and optimizing an integrated, inclusive, sustainable, safe, and secure physical and digital workplace experience for OneTrust’s distributed workforce. The Global Real Estate and Workplace team is comprised of Workplace, Operations, and Physical Security. 

As the Senior Director, Global Workplace, you will be responsible for partnering with the 3 other functions listed above to deliver the end-to-end physical and digital workplace experience for OneTrust employees. This includes support for home offices, partnering with 3rd party flexible/ coworking spaces, and designing, building, improving, and managing dedicated OneTrust offices.

You will lead an organization comprised of work across 4 different categories:

• Workplace Experience: Your organization will be responsible for defining, implementing, and governing standards around hospitality, conferencing, events, and connection for employees, executives, clients, and other high-profile visitors. Setting a strategy includes accounting for a hybrid, distributed physical and digital workplace experience.
• Workplace Services: Your organization will manage vendors and other 3rd party support for cleaning, facilities, mail and packaging, food and beverage programs, health and safety standards and other core services required for the office to function well. This also includes managing moves, adds, and change to the space, and small capital projects.
• Real Estate: You will be responsible for partnering with the VP of Global Real Estate and Workplace as well as other function heads to define and establish a global strategy for strategically planning and sourcing real estate as well as managing the effectiveness of the portfolio as it aligns with corporate priorities. This includes site selection and transaction negotiations.
• Design & Innovation: You will set a strategy for designing and evolving spaces and developing innovative workplace approaches. This includes design and construction management and site budgets, as well as partnering with the Head of Operations on research and development and budget management.

Overarching Responsibilities

• Hire a first in class, diverse team for Workplace Services and Experience for our Americas, EMEA and APJ markets. New hires complement the existing team structure.
• Build solid relationships and maintain ongoing coordination with internal and external partners and collaborate and communicate closely with the key stakeholders.
• Partner with the Director of Operations to determine an annual budget, as well as itemized allocations and targets for capital and operating expenditures. Periodically review actuals and budgets to ensure the spending is within budget.
• Assist in the development of weekly and monthly status update presentations/emails/reports to report project progress to senior leadership
• Own various business processes and/or initiatives that span across regions
• Follow up on issues and complete special projects as directed by VP, Global Real Estate & Workplace

Workplace Experience

• Work with the Senior Manager of Workplace Experience (to be hired) and guide them on developing standards and protocols for hospitality, conferencing, and events to build out connected, cohesive global programs in partnership with the People and Culture team.
• Provide leadership and direction to 6-8 existing onsite workplace experience managers for dedicated OneTrust spaces.
• Ensure strong management of the real estate portfolio to include space planning, occupancy and vacancy reporting, seating assignments, and projections for growth requirements.
• Develop a digital workplace strategy inclusive of IWMS, desk booking, conference room booking, etc.

Workplace Services

• Oversee ongoing operations of new and existing office locations, relocation, and replacement expansion as well as oversight of supportive workplace operations
• Provide leadership and direction to existing onsite workplace service team members for dedicated OneTrust spaces.
• Work with the Senior Manager of Workplace Services (to be hired) and guide them on establishing contracts, staffing, and management plans for all OneTrust office spaces. This includes facilities, cleaning, mail and packaging, and other corporate logistics services as needed.
• Review and improve facilities, processes and procedures. Work with Senior Manager of Workplace Services to develop short and long-term facility operations and maintenance plans, space planning, moves, adds, changes, and renovation projects, along with preventative maintenance and cost reduction plans.
• Ensure all facilities are operated and maintained in alignment with established standards, laws, regulations, procedures and local health and safety guidelines.
• Partner with the Head of Operations to ensure contracts are in place for all such services as well as exigent circumstances in the contracts.

Real Estate

• Be responsible for the global real estate portfolio to include sourcing, lease negotiation, sourcing selling of properties, office furniture, office construction, office remodeling or decommissioning of a site.
• Partner with leadership on forecasting capital projects, acquisitions, and other changes to the overall portfolio.
• Grow and maintain cohesive and effective working relationships with real estate brokers, developers, owners, landlords, attorneys, and all other external partner teams.

Design & Innovation

• Identify “best-in-class” technologies and processes to support successful hybrid/remote working programs and operations.
• Work with Marketing and external design teams to create engaging spaces for the OneTrust community, that both provide consistency of experience, highlight nuances of unique geolocations, and utilize 3rd party spaces.
• Partner closely with internal cross-functional teams (e.g. Legal, Finance, People & Culture, Technology, Sustainability) to source, design, build, operate, and evolve the design of OneTrust locations.
• Plan, design, and construct capital improvement and build out projects along with expansion, relocation and renovation of offices.

• Substantial hands-on experience managing multiple offices across the globe, with a focus on all elements of the workplace environment (inclusive of workplace and property management, food service, office services, physical security, health and safety, space management, and project management).
• Experience with developing and managing portfolio strategies and operational programs and processes by strategically influencing internal and external stakeholders through diplomacy, building consensus, negotiating, and exercising leadership skills, inclusive of global MSA/ SLA contracts.
• Experience managing and forecasting capital and operational budgets.
• Superior Microsoft Office skills and working knowledge of IWMS, CAD and other relevant workplace applications.
• Demonstrated strength as a manager and hands-on leader; prior experience supervising, coaching, mentoring and developing teams, operating effectively with a disciplined budget, and improving work quality.
• The ability to build productive cross-functional relationships that lead to collaborative problem solving.
• A strategic, proven leader with a strong track record organizing and motivating individuals by creating inclusive spaces.
• Resourceful and agile. Self-motivated and proactive, you flex to try new approaches and creatively solve problems.
• A high-energy individual, able to be successful and resourceful in a fast-paced environment.
• Strong written, oral and presentation skills, excellent mathematical reasoning and strong problem-solving abilities.

• 10+ years of relevant experience with at least 7 years in a management capacity in the following areas: Safety & Security, Real Estate, Project-Design Construction, and/or Workplace Operations, ideally in a corporate headquarters environment.
• Bachelor’s degree or commensurate experience.

• Familiarity with and appreciation for activity-based working approaches.
• Experience managing global projects and programs.
• Experience working with a distributed, asynchronous workforce.
• Led or participated in return-to-work/hybrid work model decisions.
• IFMA, CoreNet, and PMP certifications.
• Strong background in Corporate Finance: understanding cash flows, accruals, forecasting, annual budget process, etc.

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• Your Ultimate Guide to Careers at OneTrust (Blog)

As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that’s just the beginning!).  

Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here’s what you can expect from our OneTeam Total Rewards Program: 

• Competitive Compensation: We offer top pay for top talent with competitive total packages including equity for all, performance bonuses, and retirement savings with match. We’re also committed to fair and equitable pay practices. 
• Workstyle Flexibility: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Explore a new country with our short- and long-term global mobility program, and go green with commuter program discounts, and in-office perks (free food, drinks, and happy hours, anybody?). 
• Career Development: You’re not just joining any company; you’re joining the #1 fastest growing company on the 2020 Inc. 500 and the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning & development program and guest speaker series. 
• Employee Recognition: We celebrate our accomplishments the best way we know how – together. Our people are invited to attend employee appreciation social events (including our awesome annual holiday party), participate in ticket giveaways for local city events based on your home office location, and celebrate one another through our #CheersforPeers channel. 
• Focus on Wellbeing: Take the vacation or volunteer - we have unlimited PTO globally. You’ll also have access to ClassPass memberships, generous company holidays and your birthday off, paid sick days, Employee Resource Groups (or, as we call them, Employee Trust Groups), and other ways to get connected or support company diversity, equity, and inclusion goals.  
• Health Benefits: No package is complete without great health benefits. This role may receive company-paid employee healthcare premiums, parental leave, and access to mental health benefits and employee assistance programs. Specific benefits differ by location, so please check with your recruiter to specify what this role will receive. 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.