Senior Director, Growth Marketing

Are you passionate about the intersection of marketing and business growth?

Do you have a track record of delivering exceptional results through innovative marketing strategies?

If so, we have an exciting opportunity for you. We are seeking a dynamic individual to join our team as a Senior Director, Marketing. You will manage key aspects of marketing including lead generation, digital marketing, social media, and community. You will report to our EVP, Marketing and Brand.

One of the most critical elements of this role is leading our growth marketing efforts as we continue to scale and expand globally. In this role, you will be asked to create, execute, and measure the demand generation strategy, and will lead our pipeline generation efforts to drive new customer logo growth and customer expansion opportunities. Coupled with this, you will be responsible for improving our customer experience and driving life-long retention.

This is a key role that is integral to shaping PartnerHero’s image, driving customer acquisition and retention, and ultimately contributing to our organizational success. This role requires a combination of strategic thinking, leadership, and marketing expertise to develop and execute effective marketing strategies and solutions that achieve business objectives.

What you’ll do:

• Drive demand generation initiatives to generate qualified leads and achieve revenue targets, leveraging various marketing channels, including digital marketing, content marketing, events, website, and partnerships.
• Utilize data-driven insights to optimize campaigns, maximize ROI, and continuously improve marketing performance.
• Develop strategies to retain and engage existing customers.
• Oversee marketing messaging across all marketing channels and touchpoints.
• Work closely with Partner Operations and Customer Experience to develop and execute marketing strategies, including pricing and positioning.
• Monitor and analyze marketing performance metrics and KPIs, and use data-driven insights to optimize marketing campaigns and initiatives.
• Lead and mentor a team of marketing professionals, including hiring, training, and performance management.
• Collaborate with other departments, such as brand, sales, partner operations, customer experience, and finance to ensure alignment and integration of marketing efforts and revenue growth with overall business objectives.

What we expect from you:

• Experience leading demand generation teams focused on end to end digital demand generation.
• Subject matter expert on marketing analytics and performance benchmarking with deep experience in attribution and optimization.
• Solid ability in storytelling and messaging that shows the value of our solutions, team, and customers.
• Demonstrable experience designing and implementing successful marketing campaigns.
• Clear, concise, and compelling communication (visual, verbal, and written) skills.
• Proven ability to lead through influence.
• Experience running digital marketing programs in the Americas/EMEA/APAC.
• Strong leadership and management skills, with the ability to inspire and motivate a team.
• Excellent strategic thinking, analytical, and problem-solving skills.

What you’ll get in return:

• Remote-first culture
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options based on location
• Competitive retirement benefits
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave

Company Culture is at our core

Culture leads, success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Who we are

People. Without borders. Without limits.

We connect talented people from all over the world with innovative companies that care about business metrics and values.

We offer solutions for new economy businesses of all sizes who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

PartnerHero has continually pushed the envelope to evolve the BPO industry. Our ethos driven culture, connected teams, and development of proprietary technology have allowed us to grow consistently, and provide an atmosphere of experimentation and iteration.

Our recent accolades include Newsweek’s 2023 Most Love Workplace award, Zendesk’s 2023 Growth Partner of the Year, and the 2024 Training Apex award.

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Base Salary Range:

$150,000 - $160,000 plus bonus