Senior Director, GTM and Commercial Strategy

Job Summary:

The Senior Director, Go to Market and Customer Success will be responsible for developing and executing market development strategies to drive revenue growth, customer acquisition, and customer loyalty. This role will also oversee the Customer Success team, ensuring exceptional customer experiences, and driving customer retention and expansion. The ideal candidate will have a strong understanding of market trends, customer needs, and competitive landscapes, with the ability to develop and execute strategies to drive business growth.

About the Role:

• Develop and execute market development strategies to drive revenue growth, customer acquisition, and market share expansion.
• Collaborate with cross-functional teams, including Product, Sales, and Marketing to ensure alignment and effective execution of strategies.

• Lead and manage the Customer Success team, ensuring exceptional customer experiences, and driving customer retention and expansion.
• Develop and manage performance metrics to measure the effectiveness of Customer Success
• Develop and execute customer success strategies, including onboarding, adoption, and retention programs.
• Analyze customer data and feedback to identify trends, opportunities, and areas for improvement, and develop strategies to address them.

• Foster strong relationships with key stakeholders, including customers, partners, and industry influencers to stay informed about market needs and trends.
• Stay up-to-date with industry trends, competitor activity, and emerging technologies to identify opportunities for innovation and growth.
• Develop and manage a team of market development and customer success professionals, providing guidance, coaching, and mentorship to ensure team success.

About You:

• 8+ years of experience in market development, customer success, or a related field, with a focus on driving revenue growth and customer loyalty.

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.