Senior Director - Insights Capabilities

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Overview:

This role is part of the Global Market Research Team that provides centralized resources and capabilities to market researchers around the globe as well as research support to non-brand facing parts of the business. It is critical that we advance our capabilities and empower Lilly to discover, distill and activate quality insights so we can understand our customers better than anyone else in our industry.

Responsibilities

This role is responsible for delivering integrated insights capabilities to support both brand team-facing research teams and functions without dedicated MR support, including Customer Experience teams, Medical Affairs, Corporate Communications, and Corporate Branding. This support comes primarily through the market research team based at the Lilly Capability Centre of India (LCCI) in Bangalore, also referred to as LMRI (Lilly Market Research in India) which has a dotted line reporting into this role.

Within the team, the responsibilities include hiring, coaching, and retaining talent; creating technical standards and operational process; identifying new research tools and capabilities; incorporating automation; supervising the workload; and encouraging continuous improvement.

Across the Lilly organization, the responsibilities include communicating with stakeholders; identifying new organizations that can be supported; piloting market research capabilities that are new to LMRI; and integrating the work into market research teams around the world.

From time to time, this role will lead market research projects for ad hoc requests made by Lilly USA or corporate leadership.

Primary Competencies to be further developed in this role:

• Communicate and Influence
• Problem Definition
• Measurement Expertise
• Partner Collaboration

Basic Qualifications

• Bachelor's degree
• A minimum of 5 years of direct market research experience

Additional Skills/Preferences

• M.B.A., M.M.R., or other relevant advanced degree
• Strong track record for hiring, developing, and leading a market research team.
• Demonstrated experience managing people across cultures and time zones.
• Strong advocate for customer experience and research transformation
• Strong analytical skills
• Ability to influence key stakeholders in a highly matrixed environment
• Strong collaboration with colleagues at all levels; able to work with and through others
• Effective problem-solving and analytical skills to evaluate and resolve highly complex market research and business problems
• Excellent written and verbal communication skills.
• Demonstrated learning agility and ability to think differently to incorporate new learning.
• Ability to think at an enterprise as well as at a business unit, affiliate and functional level
• Experience with statistical analyses
• Experience with market research tools and platforms like SPSS, Decipher, IQVIA, NetBase, Python, R, CD Promo, and others.

Additional Information

• Role will require early morning meetings several times a week to facilitate live phone/Teams conversations with team based in Bangalore.
• Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Travel Percentage

< 10%-International

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( [email protected] ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women's Network, Working and Living with Disabilities. Learn more about all of our groups.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).

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