Senior Director, Leadership & Team Development

Over the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Subscribed.

Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services. 

Our vision is simple: we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy -- a $1.5 Trillion opportunity by 2025 according to UBS.

Our mission: to power the world’s best companies to win in the Subscription Economy.

The Team & Role

As a critical leader of the HR team, the Senior Director of Learning and Development will lead the design, development and implementation of high impact learning and development programs for the company as well as establish employee engagement programs and strategies that shape the employee experience, build high performing teams and drive our unique inclusive, high performance culture. 

In this role, you will get to:

Create the vision, strategy and design to deliver development initiatives that maximize leadership and team capabilities.  The goal is to cultivate our inclusive, high performance work environment in which every team and individual can reach their full potential.

Engage with the HR Leadership team and business leaders to ensure that organization-wide executive and leadership initiatives are focused on building leadership and team capability tied to the business and functional strategy

Determine the strategy and process to assess leaders’ capabilities and design solutions to support existing gaps

Focus on building the support system to elevate the capabilities and impact of teams of teams to deliver exceptional work and evolve their career capabilities

Partner with the Total Rewards and HRBP teams to evolve and implement the next phase of Z-Grow to support performance management

Build our engagement strategy and model from pre-hire and onboarding through post onboarding to maximize talent capability and commitment

Develop and apply measurement tools to effectively guide our talent strategies and priorities

Skills and competencies required:

• A strategic, systems thinker who can translate business needs to a strategic vision and develop the charter and roadmap to get there
• A strong partner who can engage directly with the the business leaders
• Has the skills and creativity to create leadership and team training and tools that meets the specific needs of our business
• Strong listening skills with the ability to connect the dots and weave together best in class solutions.
• Communicates a vision and strategy with clarity.
• Manages a team of expert development talent to deliver strong results.

Benefits*

• Competitive compensation, company equity, and retirement programs
• Medical, dental and vision insurance
• Paid holidays and “wellness” days and company wide winter break
• Generous, flexible time off 
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

*Specific benefits offerings may vary by country 

About Zuora 

As the Subscription Economy leader, Zuora empowers today’s innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.

Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM.

“ZEO” Culture

At Zuora, we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and help transform business models everywhere.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.