Senior Director, Learning Marketplace Strategy and Operations
Job Description
For other positions, some roles may be based outside of our Denver office (as stated in the Job Title). Roles based outside of our Denver office can sit in any of the following 28 states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
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- Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
- Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
- Be an Owner - holding self and others accountable to meet commitments
- Create Belonging - recognizing the value that different perspectives and cultures bring to our company
Guild is hiring a Senior Director of Learning Marketplace; Strategy & Operations. This role leads Strategy and Operations for the Learning Marketplace (LM) pre and post-sales teams, which includes Business Development, Partner Success, and Portfolio Strategy functions. Guild's network of online learning providers and non-profit universities helps each student navigate the worlds of work and college, combining online classes, programs and degrees with personalized advising and retention coaching. The Strategy & Operations team owns end-to-end GTM strategy operationalization and execution, helping the learning marketplace team scale effectively.
In this critical leadership role, you will partner with the LM leadership team to set and operationalize strategy, and define, build, and scale a world class operations foundation. Your team will develop, track and deliver against operating goals; design and implement key cross-functional initiatives; and perform root cause analysis to diagnose challenges. You will build out a team of strong operators and problem solvers that can partner cross functionally to own growth strategies, operational plans, process improvements, capacity and resource plans.
As Senior Director of LM Strategy & Operations you will:
- Hire, develop, and lead an inclusive, engaged, and high performing team of 2+ strategy & operations professionals, reporting up to the SVP of Strategy, Operations & Enablement
- Develop and operationalize Learning Marketplace strategy, track ongoing delivery against OKRs
- Support Guild’s planning and budgeting process. Help ensure LM org goals are consistently aligned with company and LM strategy
- Provide operational “run the business” support for each LM function
- Lead deep-dive root cause analysis on specific, high-priority business challenges
- Proactively drive continuous improvement for process optimization, process redesign, or development of new process/policies
- Enable pre and post sales reporting and analytics. Deliver insights into performance and activities
- Drive operational effectiveness by leveraging industry standard methodologies and design process, tool, and dashboard improvements to scale our high-growth business
You are a strong fit for this role if you have:
Required Proficiencies- Demonstrable ability to recruit, hire, develop and retain top-tier diversified talent
- Strategic, structured problem solver. Strong analytical skills and business aptitude.
- Keen eye for framing business questions with data, translating business needs into strategies, and bias to action and process improvements
- Results driven self starter, skilled at analyzing, prioritizing, and solving sophisticated problems effectively and consistently
- Effective and adaptable in an unstructured, ambiguous environment requiring new perspectives, creative approaches, and competing deadlines
- Proven track record of leading change management, and developing methods to produce with urgency on projects both big and small, with an ownership mentality
- Effective, clear, and concise communication skills, verbal and written. Ability to communicate the right level of information to executives and cross-functional teams at the right cadence.
- Very effective at partnering across the organization, influencing others, and co-pilot cross-team initiatives. Willingness to be a hands-on leader
- Demonstrable experience in using data-driven insights to improve sales productivity and performance, including being responsible for the analysis, defining objectives, and problem solving cross-functionally to achieve short and long term results
- 10+ years of Experience working at a Consulting firm or Business Strategy / Operations role
- Experience leading a team during a period of high growth and change
- Experience with a running operations for a high end enterprise sales model
- Strong people manager with the ability to drive strategic direction while also allowing for individual autonomy and accountability
- Something else? We are curious to learn more about you!
We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $198,000- $239,250, as well as company stock options.
#LI-PD1
At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.
Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.
Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Open vacation policy for employees to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
Guild requires COVID-19 vaccines for all employees and guests attending Guild events or entering Guild offices. As of February 1, 2022, we will be expanding our in-person vaccination requirement to include booster shots. We will be using both Clear’s Digital Vaccine Card and state-sponsored vaccine passports to verify proof of vaccine. Accommodations or exceptions fcan be requested for medical or religious reasons.
PRIVACY NOTICE
I understand that I am applying for employment with Guild Education and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may also use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment. Guild will treat my information in accordance with Guild’s Privacy Policy.
I have reviewed and agree to Guild’s Privacy Policy as well as the privacy policies of the third-party service providers used by Guild associated with the application process.
Date Posted
01/13/2023
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