Senior Director of Operations

We are seeking a strategic and experienced Senior Director of Operations to join our team and drive our revenue growth initiatives. The ideal candidate will be a seasoned professional with a strong background in revenue operations business operations data analysis revenue systems and cross-functional collaboration. This role will be instrumental in developing and implementing strategic initiatives to optimize our revenue processes maximize efficiency and enhance the overall customer experience.

This role is 100% remote.

Primary duties

• Develop and execute strategies to optimize the end-to-end revenue cycle from lead generation to customer retention with a focus on scalability and efficiency.

• Lead and mentor a team responsible for sales operations customer success operations marketing operations and business operations

• Collaborate closely with Sales Marketing Customer Success and Finance teams to align revenue operations with overall business objectives.

• Analyze sales performance metrics revenue trends and customer behavior to identify opportunities for growth and improvement.

• Drive the implementation and optimization of revenue management systems and tools to streamline processes and enhance productivity.

• Develop and maintain robust reporting and forecasting mechanisms to provide actionable insights to the executive team.

• Support bi-annual  financial planning cycles and quarterly go-to-market goal setting owning all revenue forecasting and ongoing administration of sales compensation/commissions.

• Establish and monitor key performance indicators (KPIs) to track progress towards revenue targets and operational goals.

• Lead cross-functional initiatives to improve sales efficiency enhance customer satisfaction and drive revenue growth.

• Leveraging qualitative and quantitative insights analyze and monitor performance against goals to provide transparency to stakeholders and influence both product roadmaps and go-to-market plans

• Consistently and proactively communicate enable and govern existing and new processes impacting revenue organizations customers and cross-functional partners

• Stay informed about industry trends market dynamics and best practices in revenue operations to continuously innovate and optimize our approach.

What We’ll Love About You

• 8+ years of experience in revenue operations in the SaaS or E-commerce industry with 1+ year of management consulting experience preferred

• High emotional intelligence

• Experience optimizing revenue processes via process engineering software and tools such as Salesforce Gong Hubspot Vitally and Outreach

• Exceptional communication project management collaboration and influencing skills with the ability to prepare thoroughly for critical questions

• Proactively analyze recommend improvements and communicate efficiency and effectiveness of revenue operations to senior leadership team

• Strong quantitative and qualitative analytical skills

• Experience managing complex projects with multiple stakeholders

• Detailed oriented and organized - particularly in the context of building complicated business systems and analyzing downstream impact and scalability

• Experience leading and developing high-performing teams in a fast-paced and dynamic environment

• Strategic mindset with the ability to think critically solve problems and drive results

• Passion for innovation continuous improvement and delivering exceptional customer value

• Openness and responsiveness to feedback

What You’ll Love About Us

• Salary range of USD $195000 - $215000  base plus generous variable compensation and significant equity (we do not have geo based salaries)

• High growth startup - plenty of room for you to directly impact the company and grow your career!

• Work from home (or wherever. Fully remote company.

• Fun - We’re passionate and enjoy what we do

• Competitive compensation and opportunity for equity

• Flexible paid time off

• Health dental vision insurance

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