Senior Director of Operations

DirectDefense is currently seeking a dynamic and experienced individual to join our team in the pivotal role of Senior Director of Operations. This role is foundational to the success of DirectDefense and is responsible for the ability of the organization to grow and scale seamlessly executing DirectDefense’s over-arching strategy.

The Senior Director of Operations is responsible for overseeing operational efficiency in all areas of the organization including process optimization cost-reduction quality and integrity of delivery program management contract negotiations and support for sales strategy.

The role is responsible for all quality operations including the Project Roadmap Process (quote to cash) sales operations consulting operations legal contracting executive metrics and any board of advisors’ or due diligence preparation and reporting.

Responsibilities

• Shape and develop company strategy as a key member of the executive team

• Maintain oversight and manage the strategy operations and personnel for critical business functions including Board Reporting Sales Operations Legal Customer Satisfaction Tracking and the PMO

• Support all aspects of corporate M&A and due diligence activities

• Help to identify opportunities and areas for improvement within each department of the organization

• Work with Department Heads to evaluate and take actions that are consistent with the company’s overall strategy

• With the VP of Consulting ensure the quality of client deliverables meets or exceeds company standards

• Monitor performance against organizational goals to ensure that the company is meeting goals of quality and success

• Ensure risk is minimized and organizational standards are met throughout the legal and contract lifecycle

• Optimize customer satisfaction through improved operations

• Implement quality metrics to minimize costs and enhance efficiency

• Act as executive sponsor on critical customer accounts

• On occasion support scoping and delivery for strategic projects in the company’s top accounts

Required Qualifications

• Minimum of 15 years of experience in operations and management

• Strong leadership skills

• Relevant start-up and industry experience

• Proven track record in the management of company operations finance and quality assurance

• Exemplary command of the English language both oral and written

Education Requirements

• A Bachelor's degree; MBA or Master’s degree with Technology or Business focus preferred

Application Instructions: To apply please submit your resume through our online application portal. Applications will be reviewed on a rolling basis until the position is filled.

Benefits include:

• 401(k)

• AD&D Insurance

• Dental Insurance

• Disability insurance

• Health insurance

• Life insurance

• Vision insurance

• Flex PTO program

• Paid certification and continuing education

Work schedule: Monday through Friday

Work hours: 40 hours a week

A little about DirectDefense

Since coming together in 2011 to form DirectDefense our team has been committed to offering Cybersecurity defense strategies that are unmatched in the industry. Whether we are performing assessments of networks platforms and applications or applying managed services to improve your organization’s security posture we are focused on providing world-class services that don’t just work–they work for you.

OUR MISSION

We establish partnerships with our clients based on trust and results. We leverage our deep industry knowledge and expertise to identify and remediate blind spots in your security program provide meaningful visibility of your entire enterprise and align your organization with security best practices and compliance standards.

OUR VISION

We aim to secure organizations across all industries against advanced threats and attacks in today’s world. Acting in partnership with organizations we will provide unmatched information security services designed to improve your overall security posture close gaps and track vulnerabilities on an ongoing basis through continued education and support.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race color ethnicity religion sex (including pregnancy childbirth lactation or related medical conditions) national origin ancestry age marital status sexual orientation gender identity and expression disability veteran status military or uniformed service member status genetic information or any other status protected by applicable federal state local or international law.

As required by Colorado law under the Equal Pay for Equal Work Act DirectDefense provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set level of experience and specific office location. For the state of Colorado only the range of starting pay for this role is $120000 - $180000 per year with an annual bonus.