Senior Director of Product, Client Growth

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.  

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. 

One of our product principles at Upwork is to "Make our customers win big". As the Customer Growth Team, we are united around this principle. Our mission is to build delightful ways for companies and remote talent to engage with each other on our platform, get work done, and build trusting and long-lasting relationships!

We are looking for a Growth leader who will lead our entire client onboarding flow. As the leader for Client Growth, you will guide the product-led growth strategy and execution across both our enterprise and non-enterprise customer segments. We are looking for a leader that can not only create impact through high-velocity experiments of existing levers within the product but also discover and develop new levers to unlock the tremendous opportunity in this new era of work. You will report to the VP of Growth

• Gain an understanding of customer needs and pain points. Given the scope and accountability of this role, you will have the opportunity and responsibility to guard and improve the end-to-end customer experience for our clients.
• Set an overarching growth strategy for Upwork's clients, both enterprise and non-enterprise. Your role will span the product-led growth lifecycle, from acquisition, to onboarding, to activation, and monetization, offering you the potential to impact Upwork on a large scale.
• Lead and mentor a team of product managers. You will manage and mentor the existing Client Growth, Enterprise Growth, and Platform Growth product teams.
• Enable execution. You will work with cross-functional partners and the team to create collaboration models, processes, and operations to drive high-velocity execution and deliver high-quality insights, working with a distributed engineering team across North America and Europe.
• Build and leverage partnerships. You will not only work cross-functionally with engineering, design, data science, and other product areas, but will also work with marketing leadership across the Acquisition, Life Cycle Marketing, and Product Marketing teams.
• You'll form close cross-functional relationships and ensuring powerful collaboration across the Consumer Growth team to achieve amazing results together.

• Has perseverance and acute ownership: You will have General Manager aspects. You take pride in driving outcomes and optimizing end-to-end experiences.
• Have experience leading consumer growth product strategies and teams.
• Have product knowledge and a love of creating user-centric product strategies.
• Has strong analytical skills and an ability to understand business dynamics.
• Have experience managing a team and promoting professional development.
• You are collaborative and enjoy working in partnership with many areas to identify goals and work together to achieve them.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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