Senior Director of Revenue Operations

Hello, We're Built In

What We’re Up To 

We’re building the largest platform for tech professionals globally. Monthly, millions of professionals visit BuiltIn.com from across the world. We’re the only platform they need to stay ahead of tech trends and news, develop their careers and find opportunities at companies they believe in. 

Our 1,500 customers include innovative companies of all sizes, from exciting startups to companies in the Fortune 500. To attract our audience of skilled professionals, they trust us to tell the stories of their cultures and share their job opportunities. This helps them hire the industry’s most sought-after professionals locally, nationally and remotely – ultimately  contributing to the industry’s ability to innovate a better future.

What You’ll Be a Part Of 

Working at Built In is the chance to help shape a fast-growing company. Whereas we served eight tech hubs at the start of 2021, we entered 72 new markets across the U.S. by year’s end. Global plans are in flight for 2024. With venture funding of $36 million to date, we’re expanding not just our geographic footprint but our products and technology.  

As we grow into the leading SaaS product for tech recruitment, we're using the latest technologies to serve customers in new, exciting ways — and you’ll contribute to that. 

You’ll also be a part of changing the lives of professionals like you, ambitious people with a passion for tech and love of learning. As a result, you’ll understand the impact of your work in a deeply personal, especially meaningful way. 

We’re looking for a Senior Director, Revenue Operations (Chicago, IL)

As the global Director of Revenue Operations you will report directly to the SVP of Sales and Customer Success. You will be supported by the Revenue Operations team and responsible for ensuring Built In’s go-to-market teams have the data, processes, and tools to operate at their best. While this function has responsibility for many tactical and ongoing responsibilities, the Director of Revenue Operations role has a strategic focus centered on executive business partnership and helping to develop the long-term growth strategy.

This role will be an integral member of our leadership team, partnering with Sales, Account Management, Customer Success, and Marketing teams to determine strategy, implement performance metrics, and influence alignment of all revenue operations. This intersectional role will drive revenue effectiveness by establishing measurable processes to improve sales & marketing efficiency and determine growth goals in addition to driving GTM performance, produce actionable reporting and analysis while building strong relationships across the leadership team to influence decision making.

How you'll contribute

• Own the planning and prioritization of the revenue operations team with a clear understanding of most projects and initiatives coming from the business acting as the main point of contact between stakeholders and the team.
• Be a strong people leader able to coach and develop the revenue operations team members.
• Partner closely with our Sales, Account Management, Customer Success, and Marketing leaders and their teams, providing insight and foresight to these teams.
• Drive the annual planning process for the go-to-market teams including sales plans, capacity plans, headcount models, sales compensation plans, quota plans, and territory planning in close collaboration with Finance and other senior leadership.
• Partner with the executive team and drive go-to-market decisions by making recommendations for sales roles, coverage models, or team configurations in order to maximize revenue and optimize costs.
• Responsible for providing executive team insights and analysis on revenue/funnel performance trends and accurate revenue forecasts.
• Partner with Business Operations to build the narrative and supporting data for quarterly Board meetings and internal Quarterly Business Reviews.
• Responsible for leveraging data and BI tools to develop a reporting suite of leading performance indicators and early warning systems, audits, and rituals to help ensure the business continually achieves its revenue goals.
• Oversee the efficacy and administration of the technology stack, including but not limited to Salesforce, Pardot, Outreach, Gong, ZoomInfo, and ChurnZero.

What you need

• 7+ years of revenue/sales/business operations experience in a high-growth SaaS/PaaS environment.
• Proven ability to identify and lead growth enabling initiatives for rapidly scaling organizations.
• Ability to set short-, mid-, and long-term plans and goals to achieve business objectives.
• Previous experience partnering across organizations to execute strategic plans.
• Possesses strong analytical skills and the ability to interpret complex data for strategic decision-making.
• Experience successfully managing analytically rigorous initiatives leveraging standard SaaS sales metrics and benchmarking.
• Well-organized, strong communication skills, and ability to manage and influence direct and indirect reports with high motivation for continuous improvement and ability to drive impact.
• Experience architecting and managing revenue systems from ground up (CRM, Marketing Automation, and Sales Engagement tools).
• Enablement leadership experience is preferred, but not required.
• MBA is preferred, but not required.

What we value

We’re revolutionizing tech recruitment. So we question everything, because the best answers sit just to the right of a question mark. That’s our heritage as a disruptive company — as a company whose future depends on our capacity to innovate with a sense of drive, purpose and urgency. If you join Built In, you will work from this set of values: 

• Be Inclusive, Always. We’re committed to a culture where all people are respected, have a say and can be their whole selves. We will uplift and advocate for one another. Always.
• Be Unreasonably Passionate. Our passion is borderline obsessive, and we’re ok with that. No one ever built anything great on a “meh.” We work with outsized passion to fulfill our mission.
• Be Humble. You don’t have all the answers. Luckily, you don’t have to. Don’t worry about being right. Be humble instead. 
• Stay Curious. Curiosity is a springboard to the future. It can transform the wisp of an idea into a breakthrough. We ask “what if.” We work with wonder. It’s how we innovate.
• Lead with Solutions. Question everything. But offer solutions as you do. Raise issues. But propose a few answers. For every hole you poke, offer a way to patch it up. 
• Own the Result. We have no time for blame or shame. When you stumble, own it, learn from it + get back to business. 
• Do More. Do more than your job description. Take initiative. Take charge. No job is beneath you, and no job is too big. Be a leader and do more — do whatever it takes. 

Be Inclusive, Always

Research shows that women and other marginalized groups tend to apply to roles only when they check every point on a job description. We encourage you to apply if you meet the majority of qualifications and this role is aligned with your career trajectory. 

Built In is an equal employment opportunity employer.  Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Built In is guided by principles of diversity, equity and inclusion (DEI). We are committed to this work over the long-term, but here’s some of what’s in place today:

• We have five thriving ERG groups: Built In For The People, BuiltOut, United We Parent, Women United in Tech and Built In Tribe. 
• We are proud to be led by a woman CEO and founder, and that more than half of our managers and employees identify as women.

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