(Senior) Director, Operations Testing

About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

Position Overview:

The Senior Director, Operations Testing establishes best-in-class, state-of-the-art testing processes and tools to optimize operations and ensure the highest quality of application delivery. This role is responsible for facilitating testing delivery excellence for clients, maintaining oversight of operations testing-related activities, and ensuring quality and on-time delivery. Additionally, they will also serve as a technical liaison, interfacing with clients to address their needs and provide expert guidance.

Responsibilities:

• Oversee testing processes for study delivery, promoting efficient practices, high-quality standards, and consistency across accounts.
• Develop and implement Endpoint’s testing automation strategy to optimize timelines and enhance quality, ensuring alignment with critical success factors and ongoing collaboration with leadership.
• Establish and monitor metrics to assess testing performance, focusing on both speed and quality of delivery; manage the department to meet or exceed Key Performance Indicators (KPIs) through systemic monitoring, review, and reporting. 
• Ensure teams meet revenue targets related to testing services.
• Collaborate with the organization’s leadership to analyze Testing metrics, identify trends, and recommend solutions to drive continuous process improvement.
• Develop internal relationships across the organization to coordinate and address issues related to overflow capacity and future capacity plans.
• Act as a point of escalation for client issues, working collaboratively to identify and implement resolutions.
• Support process improvement initiatives, focusing on procedures for the design, testing, and delivery of software, including identifying opportunities for automation and streamlining.
• Provide leadership and management to ensure the Testing & Validation team achieves organizational goals and meets individual goals.
• Foster a positive, results-orientated work environment, promoting teamwork and open communication.
• Oversee the hiring and onboarding process for new team members.
• Mentor and provide training oversight to the Testing team, including Lead Testers.
• Standardize and enhance testing uniformity across the organization.
• Travel as needed to support customer meetings and other business needs.

Education:

• Bachelor's degree or equivalent and/or appropriate experience.

Experience:

• Minimum of 15 years of progressive responsibility in software testing, with experience in testing automation preferred.
• 10+ years’ experience in the life science industry. 
• Proven ability to communicate effectively across all organizational levels and foster a commitment to excellence.
• Prior experience implementing testing automation to scale delivery.
• Experience in a fast-paced, entrepreneurial environment is preferred. 
• Prior experience delivering eClinical technologies is a big plus. 
• Proven leadership experience leading distributed teams, especially in a regulated industry, is highly desirable.

Skills:

• Exceptional attention to detail.
• Strong time management and organizational skills with a proven ability to multi-task.
• Open and effective communicator, fostering a culture of collaboration and engagement. 
• Creative problem solver with a practical understanding of resource and time constraints. 
• Ability to work effectively in a fast-moving entrepreneurial environment.
• Excellent interpersonal skills and the ability to collaborate with diverse professionals.

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