Senior Director - Partner Operations & Enablement

inKind is transforming restaurant financing and customer engagement through an innovative fintech platform that provides restaurants with growth capital while helping consumers discover and enjoy dining experiences nationwide.

As we continue to scale nationally we are seeking a strategic leader to drive Partner Success Operations and Enablement ensuring our restaurant and commercial partners achieve exceptional outcomes throughout their lifecycle with inKind.

The Senior Director Partner Success Operations & Enablement is responsible for defining and executing the company's end-to-end partner success strategy encompassing onboarding enablement partner operations support adoption retention and long-term growth.

This leader will build and scale the systems teams programs and operational infrastructure necessary to support thousands of restaurant and hospitality partners while ensuring a world-class partner experience.

The Senior Director will serve as the voice of the partner partnering closely with Product Engineering Revenue Marketing Finance and Executive Leadership to drive partner success operational excellence and strategic growth initiatives.

This role combines strategic leadership operational execution organizational development and customer-centric innovation.

• Define and execute the long-term vision for partner success across onboarding adoption engagement retention and expansion.
• Develop scalable frameworks that drive measurable partner outcomes and business impact.
• Establish a partner-centric operating model that supports rapid company growth while maintaining service excellence.
• Serve as executive sponsor for key strategic partner relationships.

• Own the operational infrastructure supporting partner onboarding support requests escalations and lifecycle management.
• Establish operational standards governance models service-level objectives and performance frameworks.
• Drive operational efficiency through automation systems optimization and process redesign.
• Lead operational transformation initiatives across the organization.

• Build and lead a best-in-class Partner Enablement organization.
• Create scalable education certification onboarding and adoption programs.
• Develop partner-facing learning ecosystems including digital training playbooks knowledge centers and ongoing communications.
• Ensure partners have the resources and capabilities necessary to maximize value from the inKind platform.

• Partner closely with Product and Engineering to ensure partner feedback directly influences product strategy and roadmap decisions.
• Collaborate with Revenue leadership to optimize partner onboarding and long-term retention strategies.
• Work with Marketing to strengthen partner communications engagement programs and brand advocacy initiatives.
• Align Finance Operations and Systems teams around scalable partner growth initiatives.

• Build mentor and lead high-performing teams across Partner Success Operations Enablement and related functions.
• Establish organizational structure workforce planning and succession planning.
• Develop future leaders while fostering a culture of accountability innovation and continuous improvement.
• Represent partner success initiatives with senior leadership and contribute to strategic business planning.

This leader will own and be accountable for:

• Partner onboarding efficiency and time-to-value
• Partner satisfaction and experience metrics
• Partner retention and engagement
• Product adoption and utilization
• Request resolution and operational effectiveness
• Enablement participation and effectiveness
• Operational scalability and automation
• Team performance and organizational health

• 10+ years of leadership experience in Partner Success Customer Success Operations Enablement or related functions.
• 3+ years leading managers and cross-functional teams in a high-growth environment.
• Proven success scaling post-sales organizations.
• Experience building operational infrastructure and enablement programs from the ground up.
• Strong executive presence with demonstrated ability to influence senior stakeholders and cross-functional leaders.
• Deep expertise in operational excellence service delivery and organizational scaling.
• Experience leading process improvement and systems implementation initiatives.
• Strong analytical capabilities with experience leveraging KPIs to drive decision-making.

• Experience in fintech SaaS marketplace hospitality restaurant technology or payments industries.
• Experience supporting multi-sided marketplace businesses.
• Familiarity with Salesforce and modern customer success platforms.
• Experience leading organizations through rapid growth and operational scale.
• MBA or equivalent business leadership experience.

• Unlimited PTO
• 9 Paid Company Holidays
• 100% Company-Paid Medical and Dental Coverage for Employees
• Vision Coverage Available
• Company-Paid Short-Term Disability
• Child Care Benefits
• Generous Parental Leave
• Professional Development Opportunities
• Daily Catered Lunches and Snacks
• Dining Credit within the inKind Network

Base Salary: $170000 – $195000 DOE

What We Do

inKind's mission is to support the success of independent restaurants and hospitality groups by providing funding and enriching customers' dining experiences with the inKind platform. At inKind we believe restaurants are integral parts of our communities and recognize the economic realities of being a successful operator. To better support hospitality ventures we created a unique funding model that focuses on ensuring the success of our partners and providing customers a way to discover new restaurants nationwide.

Why Work With Us

We are a team of passionate foodies focused on creating a lasting impact for the restaurant industry. Our team celebrates diversity encourages collaboration and shares meals to imagine the most innovative and modern solutions for the food & beverage landscape. If you feel inspired by our vision we’d love to hear what we could put on your plate.

Gallery