Senior Director, Patient Services

Company Overview 

Fulcrum Therapeutics is a clinical-stage biopharmaceutical company focused on improving the lives of patients with genetically defined rare diseases in areas of high unmet medical need. Fulcrum’s two lead programs in clinical development are losmapimod, a small molecule for the treatment of facioscapulohumeral muscular dystrophy (FSHD) and pociredir, a small molecule designed to increase expression of fetal hemoglobin for the treatment of sickle cell disease and other hemoglobinopathies. The company’s proprietary product engine identifies drug targets that can modulate gene expression to treat the known root cause of gene mis-expression.

Description

The Sr. Director of Patient Support Services will report to the Vice President Trade, Distribution and Patient Services. This leader will be primarily responsible for developing, managing and evaluating patient support services to support the launch and growth of Fulcrum Therapeutics brands. The Sr. Director of Patient Support Services will work closely with external vendors to implement developed services to ensure patient access to Fulcrum Therapeutics products is seamless.

Responsibilities

• Responsible for the approach and design of various patient support services to ensure the patient journey is effective, efficient and simplistic.
• Develop KPI’s for launch of Fulcrum’s 1st approved product.
• Responsible for leading Quarterly Business Review of Hub Vendors.
• Write RFP and analyze submissions for an appropriate Hub vendor.
• Develop and implement copay, PAP, Bridge and other patient assistance programs.
• Collaborate with Field Reimbursement, Payer Account Teams and Training to ensure understanding of policies and clinical criteria of payers to the field reimbursement team members.
• Develop and work with Medical Affairs to ensure clinical patients are transitioned to approved branded product as appropriate in a compliant manner.
• Develop patient enrollment form and HIPAA consent language in accordance with legal and compliance.
• Optimize distribution data to identify successful support program metrics.
• Drive insights which can be used by the field reimbursement team to assist in patient access to Fulcrum products.
• Assist in building field facing tools which focus on the patient journey.
• Identify successful patient access and share best practices with internal stakeholders.
• Use developed key performance metrics to evaluate gaps in patient support services Develop SOPs for HUB services prior to launch and update as needed.
• Evaluate, write RFPs and select necessary patient support services vendors.
• Negotiate Contracts with selected HUB vendor including MSA and SOWs
• Create and implement Program Business Rules and specific service working instructions.
• Develop Financial Budget for HUB Vendor Services including overall program and account management budget, CoPay, PAP and Bridge Program budgets.
• Ensure all compliance, Adverse Event, Quality Metrics are satisfied.
• Monitor the use of all patient support services to identify, anticipate, and treat patient needs across the continuum of care
• Willing to undertake various responsibilities outside of your area of expertise as opportunity presents

Qualifications

• Bachelor’s degree required; MBA preferred
• 10+ years of biotech/pharma experience with 3 years directly managing patient support services
• Experience in the Rare Disease Pharmacy Benefit Model
• Demonstrated ability to develop and execute RFPs
• Strong leadership and collaboration skills and the ability to drive consensus
• Proficient in Microsoft Word, PowerPoint and Excel
• Deep understanding of performance and operational indicators of success
• Demonstrated experience in managing vendor budgets
• Strong background in pharma data platforms
• Demonstrated negotiation skills and ability to make sound business arguments to influence internal and external decision makers
• Extensive communication and collaboration skills and the ability to drive consensus
• Ability to thrive in a fast-paced start-up environment with high expectations and accountability for the quality and timing of deliverables
• Willing to undertake various responsibilities outside of your area of expertise
• Experience in influence management across internal stakeholders and external partners