Senior Director People Operations

Ro (Ro.co)

Senior Director People Operations

Posted 23 Minutes Ago

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2 Locations

In-Office or Remote

202K-263K Annually

Senior level

Healthtech • Pharmaceutical • Telehealth

Ro's mission is to help patients achieve their health goals by delivering the easiest most effective care possible.

The Role

As Senior Director of People Operations you'll lead systems and programs that enhance employee experience managing HR processes and analytics to drive operational excellence while ensuring compliance and scalability.

Summary Generated by Built In

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest most effective care possible. Ro is the only company to offer nationwide telehealth labs and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis to delivery of medication to ongoing care. Since 2017 Ro has helped millions of patients in nearly every single county in the United States including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care in New York and for Women and Parents—earning more than 20 honors from Fortune Great Place to Work and PEOPLE since 2021. In 2025 alone we ranked top 5 among medium workplaces in Health Care and New York and top 50 nationwide.

As Senior Director People Operations you will lead and scale the systems programs and operational infrastructure that power an exceptional employee experience at Ro. You will oversee the core systems and services foundation of the People function—including HR systems people analytics benefits and leave administration compliance employee lifecycle operations and employee services—ensuring they are efficient scalable and aligned with business and employee needs.

You’ll partner closely with leaders across People Finance IT Legal and the broader business serving as both a strategic and operational thought partner. Reporting to the SVP People this role will play a critical role in enabling Ro’s continued growth through scalable systems data-driven decision making operational excellence and a high-quality employee experience. In addition to overseeing the systems and processes that support employees you will help shape how workforce data and insights are leveraged to improve organizational effectiveness inform leadership decisions and guide People strategy.

This role is ideal for a leader who combines systems thinking with strong execution and thrives in fast-paced evolving environments. As a technology-forward company Ro employees have high expectations for intuitive systems seamless experiences and high-quality support. You bring a passion for improving how work gets done through scalable processes modern technology automation and AI-enabled solutions that create efficient consumer-grade employee experiences. You will play a key role in shaping the future of People Operations at Ro building scalable workflows self-service capabilities and intelligent systems that enable both employees and the business to operate more effectively.

What You'll Do:

Set the strategy and vision for People Operations including HR systems people analytics workforce insights benefits administration compliance employee lifecycle operations and employee services
Build and evolve People analytics and workforce insights capabilities developing reporting dashboards metrics and decision-support tools that enable leaders to make informed decisions about talent organizational effectiveness and workforce planning
Own and optimize People systems and workflows ensuring scalability data integrity operational efficiency and seamless employee experiences across the lifecycle
Build and evolve scalable People processes and service delivery models that improve efficiency consistency and employee experience across the organization
Improve efficiency scalability and employee experience through process improvement automation systems optimization and thoughtful application of AI-enabled tools and workflows
Identify opportunities to embed AI and emerging technologies into People Operations workflows to improve efficiency employee experience scalability and quality of service delivery
Partner cross-functionally with Finance IT Legal and People teams to support workforce planning compensation operations reporting organizational health metrics and strategic business initiatives
Oversee benefits and leave administration programs ensuring competitive offerings operational excellence and compliance with applicable federal state and local regulations
Ensure strong governance compliance and operational controls across People systems policies processes and employee data management practices
Lead and modernize employee support operations including self-service capabilities knowledge management service standards and scalable employee support models
Drive operational excellence across the employee lifecycle including onboarding internal mobility and offboarding experiences
Apply product management and service design principles to employee-facing programs systems and operational workflows to continuously improve the employee experience
Lead operational transformation initiatives and change management efforts that improve scalability organizational efficiency and employee experience across the business

What You’ll Bring to the Team:

10–15+ years of experience in People Operations HR Operations or related functions including leadership experience in high-growth or complex environments
Deep expertise in HR systems people analytics workforce reporting workflow automation and operational process design
Experience scaling People infrastructure programs and service delivery in fast-growing technology-driven organizations
Demonstrated ability to apply AI automation and emerging technologies to improve operational efficiency and employee experience
Strong knowledge of benefits administration leave management and multi-state HR compliance
Excellent analytical and problem-solving skills with experience translating workforce data and operational metrics into actionable insights business recommendations and process improvements
Ability to operate effectively at both strategic and tactical levels balancing long-term initiatives with hands-on operational execution
Strong communication and change management skills with experience driving operational transformation and adoption across organizations
Experience supporting or partnering on compensation programs is a plus but not required

We've Got You Covered:

Full medical dental and vision insurance + OneMedical membership

Healthcare and Dependent Care FSA

401(k) with company match

Flexible PTO

Wellbeing + Learning & Growth reimbursements

Paid parental leave + Fertility benefits

Pet insurance

Student loan refinancing

Virtual resources for mindfulness counseling and fitness

We welcome qualified candidates of all races creeds genders and sexuality to apply.

The target base salary for this position ranges from $201900 - $263000 in addition to a competitive equity and benefits package (as applicable). When determining compensation we analyze and carefully consider several factors including location job-related knowledge skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area you will be able to join in-person collaborations throughout the year (i.e. during team on-sites).

At Ro we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer we provide equal opportunity in all aspects of employment including recruiting hiring compensation training and promotion termination and any other terms and conditions of employment without regard to race ethnicity color religion sex sexual orientation gender identity gender expression familial status age disability and/or any other legally protected classification protected by federal state or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process please contact us at [email protected].

See our California Privacy Policy here.

Skills Required

10-15+ years of experience in People Operations or HR Operations
Deep expertise in HR systems and people analytics
Strong knowledge of benefits administration and compliance
Experience scaling People infrastructure in tech-driven organizations
Excellent analytical and problem-solving skills
Strong communication and change management skills

What the Team is Saying

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The Company

HQ: New York NY

824 Employees

Year Founded: 2017

What We Do

Why Work With Us

Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare bringing together nationwide telehealth lab and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.