Senior Director, Product Management, YouTube Creator Support

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 15 years of experience working in product management.
• 10 years of experience building and leading teams.

Preferred qualifications:

• Experience with innovating systems for workflow efficiencies through tooling or other product solutions.
• Experience with customer/user support (e.g., reducing escalation volume, improving resolution time).
• Understanding of sales or partner engagement functions (e.g., identifying user segmentations, setting adoption, ROI targets).
• Ability to build relationships with cross-functional partners and stakeholders.
• Ability to create product strategy in an ambiguous environment.
• Excellent communication skills.

About the job

As the Director of Product Management for YouTube Creator Support, you will be responsible for establishing a product strategy to help existing creators scale as their viewership and business grows on YouTube. You will also build great experiences to support creators in resolving problems.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

The US base salary range for this full-time position is $274,000-$419,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Improve support for creators on YouTube through support services, tooling, and partner engagement priorities.
• Establish a process for consolidating internal tools into anchor tooling and provide support experience for partner managers and other internal teams.
• Lead a diverse cross-functional team and improve creator engagement and support.
• Establish a measurement of ROI across support tooling and the design roadmap.
• Build a cross-functional team of engineers, user experience designers, and product managers.