Senior Director, Revenue Operations

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
Reporting to the SVP of Revenue Operations, you will lead a team of Sales, Marketing, and GTM Systems professionals to own and operationalize our sales, expansion, and retention process design and execution. As a key member of our GTM leadership team, we will lean on you to direct operational improvements that maximize top-line and bottom-line results for our business. This leader will analyze data to uncover business opportunities, enhance workflow processes, and optimize our go-to-market tech stack.
What You'll Be Doing:

• Partner with executive GTM leadership and SVP of RevOps to define, develop, support and measure execution of GTM strategy
• Lead and drive process excellence and alignment across sales and customer experience functions, including ownership of the CRM, CPQ, and Gainsight enabled processes
• Define and execute talent strategy to scale the team of Revenue Operations employees
• Own SFDC and CPQ data hygiene and governance processes
• Define and develop reporting infrastructures for key KPIs across Marketing, Sales, and Support, and publishing regular reporting, analytics and review cadence on these KPIs
• Support GTM annual planning processes including account scoring, segmentation, and coverage model
• Own sales and BDR territory mapping, compensation planning, quota setting
• Partner with Finance on reporting, ops. reviews, and forecasting
• Conduct whitespace analysis, and provide expansion team strategy and support
• Design, stand up, and execute a deal desk, providing consistent visibility to sales and executive leadership

What You Bring:

• Bachelor's degree (BA/BS) is required, while an MBA or graduate degree is desirable
• 5-7+ years of experience in RevOps leadership role
• High-growth SaaS company experience
• Experience coaching, mentoring and directly managing a high performing team
• Highly motivated with outstanding communication and executive presence skills
• Experience building reporting and executive presentations for SaaS and growth-stage companies
• Experience managing and optimizing a go-to-market tech stack, with advanced proficiency in SFDC workflows, CPQ, and data hygiene best practices
• Experience implementing buyer-driven sales motions, CAPDB, and value-based sales methodologies
• SaaS sales experience a plus
• Direct healthcare industry or experience selling into healthcare personas a plus
• Must be willing to travel to Santa Monica, CA Headquarters 40-50%

Join our team and embark on a journey where you will unleash your potential, make a meaningful impact, and shape the future of healthcare through innovative SaaS solutions.
How We Pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to work experience, interview performance, internal equity, geography, and expected level of responsibilities
• We are targeting a base salary from $123,200 - $277,000
• You will also be eligible to participate in our annual corporate bonus program

Perks & Benefits We Offer:

• Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
• Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities
• Mission-driven team members who love what they do and go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows to allow for better patient care
• LinkedIn Learning License for you to continue self-paced learning
• Flexible time off policy for salaried employees with no limit on the number of days off

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.