Job Description
Team: Business Development
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Vice President of Professional Services in the United States.
This executive-level opportunity is ideal for a strategic and hands-on leader passionate about delivering exceptional customer outcomes in a fast-paced SaaS environment. The role oversees implementation and onboarding operations, ensuring enterprise customers achieve rapid time-to-value through scalable and high-quality delivery processes. You will lead cross-functional initiatives focused on operational excellence, project governance, revenue optimization, and customer satisfaction. Working closely with senior leadership, you will shape best-in-class methodologies, mentor high-performing teams, and improve organizational scalability. This position offers the chance to influence company-wide growth while building a customer-centric services organization grounded in accountability, innovation, and continuous improvement. The environment is collaborative, dynamic, and highly focused on execution excellence.
Accountabilities:
- Lead and scale the Professional Services and implementation organization, ensuring successful onboarding and delivery of enterprise SaaS projects.
- Develop and standardize project governance frameworks, methodologies, KPIs, SLAs, reporting structures, and implementation best practices.
- Oversee enterprise implementation projects end-to-end, ensuring delivery within scope, budget, timeline, and quality expectations.
- Manage and mentor Technical Project Managers and Program Managers, defining performance metrics and fostering continuous development.
- Drive forecasting accuracy, project margins, revenue realization, and resource allocation planning across the organization.
- Establish scalable staffing and capacity planning models to support rapid business growth and evolving customer needs.
- Ensure proactive risk management, change management, stakeholder communication, and escalation resolution throughout project lifecycles.
- Partner cross-functionally with internal teams and external stakeholders to ensure alignment, operational efficiency, and customer success.
- Lead postmortems, lessons learned sessions, and training initiatives to continuously improve project delivery standards.
- Build and maintain documentation, onboarding frameworks, and operational procedures aligned with organizational policies and service expectations.
- 7+ years of leadership experience managing Professional Services, onboarding, or implementation teams within SaaS environments.
- PMP certification required; Six Sigma or process improvement certifications are strongly preferred.
- Proven expertise leading complex enterprise SaaS and/or on-premise software implementations.
- Strong operational, financial, and strategic planning capabilities with experience managing revenue delivery and utilization metrics.
- Demonstrated success leading cross-functional teams and managing large-scale technical projects in fast-paced environments.
- Excellent communication, stakeholder management, and executive presentation skills.
- Strong knowledge of project governance, risk management, budgeting, resource planning, and implementation methodologies.
- Ability to operate both strategically and hands-on, stepping directly into critical projects when necessary.
- Experience within the Energy & Utilities sector is considered a strong advantage.
- Passion for process optimization, scalable operations, and customer-centric service delivery.
- Fully covered medical, dental, and vision insurance for employees.
- Cost-sharing support for dependent healthcare coverage.
- 401(k) retirement plan with company matching.
- Fully covered short-term and long-term disability insurance.
- Employee Assistance Program (EAP).
- Paid maternity leave and 12 weeks of paid parental leave for birthing parents.
- Paid paternity leave.
- Flexible unlimited PTO policy, subject to manager approval and business needs.
- 12 paid company holidays, including winter recess between December 25 and January 1.
- Free access to an on-site gym for employees located in the Denver area.
- Opportunity to work remotely within the United States in a collaborative and growth-focused environment.
Requirements:
Benefits:
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Date Posted
05/13/2026
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