Job Description
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile efficient resilient and secure. As an AI-forward enterprise we are constantly pushing the envelope leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users devices and applications in any location.
Here impact in your role matters more than title and trust is built on results. We say impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive honest debate—we’re focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.
We value high-impact high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose thrive on solving complex challenges and want to be part of the team that’s helping to secure the AI age we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Senior Director Production Engineering to join our team. This role is available as a hybrid opportunity 3 days a week in San Jose CA or as a remote position reporting to VP Engineering in the Cloud Infrastructure & Operations department. Join Zscaler to set the strategic direction and lead the organization responsible for the reliability and operational excellence of our global platform protecting over 15 million users.
In this role you will define the long-term technical vision and operational strategy leading high-priority investments to drive an "automation-first" culture and architect reliability into our next generation of products. You will mature observability standards and define company-wide SLIs/SLOs acting as the executive owner for programs aligned to achieve availability goals and ensuring the scalability and resilience of our globally distributed multi-cloud infrastructure.
What you’ll do (Role Expectations)
- Define the multi-year technical strategy and roadmap for Production Engineering focusing on platform architecture automation and operational standards across AWS Azure GCP and bare-metal environments.
- Lead mentor and grow a high-performing SRE organization including hiring and developing leaders (e.g. Directors and Principal SREs) and championing a culture of execution accountability and continuous improvement.
- Drive the "AI-first" (and “automation-first”) mandate at an organizational level sponsoring large-scale engineering initiatives to eliminate systemic toil and build advanced self-healing capabilities.
- Establish and enforce enterprise-wide standards for observability (Prometheus Grafana OpenTelemetry) SLIs/SLOs and error budget discipline across all engineering teams.
- Serve as the executive owner for Service Health Reviews partnering closely with Product Security and Engineering leadership to align priorities manage critical dependencies and drive company-wide maturity in post-incident analysis systematic problem management and the reliability of mission-critical customer-facing systems.
Who You Are (Success Profile)
- You are a visionary leader who sets a compelling long-term technical and operational strategy.
- You act like an owner operating with integrity a strong bias for action and the ability to seamlessly navigate between executive strategy and tactical execution.
- You are customer-obsessed anchoring major decisions in solving real-world problems and championshiping availability as a core customer experience metric.
- You champion simplicity by distilling highly complex distributed systems problems into clear actionable plans and organizational goals.
- You lead with urgency and constructive energy inspiring a large team to deliver high-impact results with relentless focus on both speed and quality.
What We’re Looking for (Minimum Qualifications)
- 18+ years of relevant experience including a minimum of 10+ years leading large-scale engineering or SRE organizations delivering mission-critical production-grade systems.
- Deep technical mastery and strategic understanding of distributed architecture high-scale networking protocols Linux systems and multi-cloud environments (AWS Azure GCP).
- Proven experience setting and executing an operational strategy across multiple departments with a track record of significantly improving platform availability performance and MTTM.
- Exceptional executive-level cross-functional leadership and communication skills with demonstrated ability to influence product roadmaps and engineering culture across a global organization.
- Strong production ownership experience: defining and meeting SLOs/SLIs driving continuous reliability improvements and managing high-stakes incident response programs.
What Will Make You Stand Out (Preferred Qualifications)
- Cloud Migration & Infrastructure-as-Code: Proven track record of successfully migrating large complex systems to cloud-native architectures while leveraging IaC (Ansible Terraform) at an enterprise scale to manage global infrastructure
- Global Networking & L7 Proxy Architectures: Expertise in global routing (BGP OSPF) and high-performance L7 proxy architectures (HAProxy Envoy) within high-volume multi-tenant environments
- Resilience & Disaster Recovery: Deep experience with large-scale chaos engineering resilience testing and comprehensive disaster recovery planning
#LI-CM3
#LI-Hybrid
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors including job-related skills experience and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal state and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.
Skills Required
- 18+ years of relevant experience
- 10+ years leading large-scale engineering or SRE organizations
- Deep technical mastery of distributed architecture and multi-cloud environments
- Proven experience setting and executing operational strategy
- Exceptional executive-level leadership and communication skills
What the Team is Saying
Zscaler Compensation & Benefits Highlights
- Healthcare Strength—Multiple medical plan options (Anthem and Kaiser including HSA) virtual primary care Lyra mental‑health support with TELUS EAP fertility and gender‑inclusive care and a cancer‑care navigation program are included. Dental (Delta Dental) and vision (VSP) coverage round out a broad health offering.
- Leave & Time Off Breadth—Hybrid work and “flexible time off” for most salaried roles are provided alongside paid sick bereavement military leave and company holidays. The approach is designed to allow time away without a preset cap for eligible employees.
- Retirement Support—A 401(k) through Fidelity includes a company match up to $5000 per year. Company‑paid life AD&D and disability insurance add financial protection alongside retirement savings.
Zscaler Insights
What We Do
Zscaler accelerates digital transformation so our customers can be more agile efficient resilient and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users devices and applications in any location.
Why Work With Us
Our impact comes from how we work—every day in every decision as one team. Our values and leadership principles are more than words; they're our operating system. They fuel a culture of execution where trust transparency and accountability help us deliver meaningful results for our customers colleagues and our company. www.zscaler.com/culture
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