Senior Director Solutions Consulting, Customer Experience

TransUnion's Job Applicant Privacy Notice
What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment allows our people to hone current skills and build new capabilities while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products, and cutting-edge marketing technology.
What You'll Bring:

• 12+ years experience in marketing strategy or marketing consulting in a client-facing role
• Deep domain expertise in using Privacy Enhancing Technologies (PETs), data, and analytics to help customers craft optimized brand interactions & experiences for consumers and calculate the ROI of those experiences.
• Significant presentation experience with unsophisticated audiences explaining data, marketing optimization, and analytics
• Strong client management skills and an ability to build relationships with senior fortune 100 executives
• Ideal if you have specific experience in the ad or marketing tech industry, a digital marketing agency, a programmatic buying company or client-side digital advertising.
• Proven Experience in building teams and managing direct reports
• Experience motivating a team to drive toward short deadlines, cross-functional, dependencies, and competing priorities
• Ability to think and work strategically, but also execute as an individual contributor
• Great writer and thinker; exceptional written and verbal communication skills

Impact You'll Make:
TransUnion Marketing Solutions operates in a very technology + data science-heavy space. You'll enjoy this role if you've worked closely with data and marketing science teams. You love working with customers and supporting your internal stakeholders with all things associated with marketing data clean rooms. You genuinely enjoy taking the chaos of an innovative high-growth environment to build scalable product consulting processes that will allow us to continue to solve problems for our customers on a daily basis. You are a data-driven customer advocate and sales partner. You are a natural-born leader who understands the value of building relationships with your direct reports and key stakeholders. Team building is in your DNA.
We're looking for a "customer first" focused leader who's excited about supporting business-critical marketing data applications. You will lead a team of Product Solutions Consultants (Sales Engineers) providing pre-sales product expertise in support of TransUnion's Marketing Solutions business. Specifically, your team will consult on products like:

• Onboarding
• PageAdvisor
• DSDK
• Identity Graphs
• Adadvisor
• OCRM
• Identity Planner
• Clean Room
• Fabrick IDs
• Matching service for publishers
• 2nd party data marketplace

You will be a key member of the Marketing Solutions: Product Solutions Consultant team working with Sales, Product Management, and Product Marketing leadership teams. You will also help define how TransUnion Marketing clean room product solutions Go-To-Market and help drive value for clients and prospects. You and your team will use your in-depth product and market knowledge to articulate unique value propositions for TransUnion Marketing Solutions to sales staff and customers through presentations, data analyses, proof of concept projects and product demonstrations. You will be expected to foster future leaders while building diverse and inclusive teams.

• Lead and mentor product solutions consultants (e.g. solution engineers) as they learn TransUnion's Marketing Solutions and develop the knowledge and skills to be independent contributors.
• Identify areas of needed talent improvement, address those areas, and ensure that the Product Solutions Consultant Customer Experience team is continually optimized against the goals of the Marketing Solutions business.
• Work with the Vertical Solutions Consulting staff to ensure that your team assigns, prioritizes, and completes work in a manner that meets both internal and external timelines.
• Produce thoughtful and compelling value propositions using a data-driven approach
• Provide focus and optimize team velocity in a fast-paced sales environment
• Be a voice of the customer during Go-To-Marketing and product roadmap planning discussions with internal stakeholders.
• Help identify product innovations and evolve TransUnion Marketing solutions to meet the needs of the market.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.
TransUnion's Internal Job Title:
Acquisition Exempt Manager, Acquired Associate