Senior Director, Solutions Engineering

As a Sr. Director in our Sales Engineering team, you will play a critical role in assisting the Sales department to develop and win new business, and you will work with other inter-departmental groups to improve the tools and content that create faster sales cycles, happier customers, better products, a more informed and capable internal workforce, and an enabled external partner community. You will be responsible for team development, delivery of RFPs, RFIs and POCs, and accountable for enabling our team to make our customers successful. This position will report up to Signifyd's SVP of Customer Deployments.
Activities and Responsibilities:

• Works to deploy our newest technology, interfacing with marketing, sales, customer success and risk services to create the necessary processes and go-to-market material
• Develop and deliver training and educational assistance to new employees, new partners and new customers
• Conduct technical discussions on integration, APIs, eCommerce plugins and extensions
• Be able to read API documentation, and provide feedback to product leaders about Signifyd's API strategy
• Ensures Solutions Engineers provide timely and accurate responses to RFPs and Security Questionnaires
• Document customer expectations and order-flows, so everyone knows what's going to happen after that customer signs. In this capacity you will be a player and a coach
• Conduct research and solve problems surrounding new solutions and unique integration scenarios
• Demonstrate Signifyd products and capabilities to partners and customers
• Project manage pilot activities
• Understands the market complexities that comes with legislation requirements such as PSD2
• Analyze and report on metrics for ROI enablement
• Work with sales leaders to ensure compensation plans are appropriate for your team and the organization
• Meet company wide booking targets
• Stewart the team through international expansion and market segmentation changes
• Maintain customer satisfaction by working cross functionally to ensure a smooth experience through the entire sales and onboarding process
• Maintain and refresh core processes, surrounding demos, POCs, POVs and RFPs

Requirements and Qualifications:

• Experience with JSON, Python, APIs, PHP and/or other web, programming, scripting tools
• 4+ years managing teams across time zones, international team management preferred
• 4+ years in previous Technical Pre-Sales or Sales Engineering roles
• Background in eCommerce, financial/payment systems, and/or fraud mitigation
• Proven strengths and experience in customer-facing sales/pre-sales environments
• Strong self-sufficient work ethic
• Ability to examine complex situations, develop associated action plans and guide peers towards achieving key goals
• Creative, resourceful, detail-oriented, and highly organized (time tracking, juggling multiple tasks, etc.)
• Excellent presentation skills (Keynote, Google Slides, MS PowerPoint, Zoom, GoToMeeting, etc.)
• Excellent communication skills (listening, speaking, writing, editing, follow-through, follow-up, etc.)
• Strong technology tool skills (Acrobat, MS Office, Google Suite, Vizio, LucidChart, Confluence, Salesforce.com , etc.)
• Strong project management skills (coordinating, project management, resource management, delegation, follow-through, etc.)
• Enjoy/Willingness to travel (30%)
• Passion for customer service
• Passion for new technology
• Multilingual ability preferred
• Must be located near one of our offices and be willing to go in 1-2 times a week (New York City, Denver, San Jose or Seattle).

#LI-Hybrid
(Colorado only*) Minimum salary of $190,000 + bonus + equity + benefits.
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.
Benefits in our US offices:

• 4-day workweek
• Discretionary Time Off Policy (Unlimited!)
• BetterHelp Online Therapy Membership
• Dedicated learning budget through Learnerbly
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag