Senior Director Strategic Program Management

• ServiceNow's APEX (AI Product Engineering and Experience) org is the largest organization in the company comprised of all Products and Platform teams along with our world class Design teams. We are leveraging the unlimited potential of our platform across every industry geography solutions and personas to consistently deliver product and platform experiences our customers love.
  We are seeking a Sr. Director Technical Program Management to join our APEX Strategic Programs organization. In this role you will lead a team delivering Strategic Innovations for the Product and Technology organization together with other strategic business programs that are focused on ensuring we deliver on ServiceNow's most critical priorities.
  The successful candidate will operate as an AI-native leader using AI tools to accelerate program delivery synthesize intelligence across workstreams and model the ways of working we expect to scale across APEX. In addition the candidate is a self-starter with extensive competence and experience in the technical Program Management space. This candidate thinks strategically but loves getting into the detail and possesses a strong ability to conceptualize develop drive coordinate and manage a large program in addition to managing a delivery team. This person is effective at building relationships collaborating and influencing others; they must also be highly experienced working with senior executives across various geographies and functions.
  Strategic Program Management Responsibilities:
• Lead the delivery of complex programs that that drive growth and operational excellence for APEX portfolio in partnership with stakeholders at all levels
• Responsible for the APEX Strategic Initiative function: identifies prioritizes and accelerates goal-oriented product development projects with measurable impact on revenue market position and competitive advantage - operating with speed and focus to deliver innovation at scale.
• Ensure programs are designed to deliver specific strategic outcomes - with metrics milestones and program structure to ensure successful execution
• Develop trusted relationships with key customers technology functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadences and holding resources accountable for their responsibilities within the program.
• Establish governance frameworks and communication strategies to keep all stakeholders informed and engaged
• Clearly communicate objectives status risks and results to all stakeholders while collaborating with workstreams to resolve blockers
• Ensure that each program aligns with the broader business objectives and contributes to the overall success of the organization
• Identify assess prioritize and mitigate risks to meet program objectives
• Collaborate with cross-functional teams (e.g. Product Sales Finance Marketing etc.) to identify opportunities unlock productivity and accelerate execution
• Lead consensus-building across teams and ensure surgical execution and handoffs to relevant stakeholders

• 12+ years of work experience preferably in Operations / Program Management Product Management Management Consulting or Strategy roles
• High energy disciplined execution skills and willingness to do whatever it takes to deliver results
• Work independently and be highly productive with minimal oversight
• Ability to see the big picture while also being execution-oriented to improve operational excellence
• Effective communicator (both verbally and in writing) who uses AI tools to draft refine and tailor communications - able to convey complex ideas clearly across executive and working-level audiences at speed
• Experience in building trusting relationships and influencing others
• Champion AI-native ways of working across the APEX Strategic Programs team - evaluating adopting and scaling AI tools that increase team throughput reduce coordination overhead and surface insights faster across complex program portfolios
• Team player and self-starter who uses AI to stay ahead of complexity - comfortable directing AI agents iterating on outputs and operating with speed in ambiguous high-stakes environments
• Expertise in the enterprise software/ SaaS industry
• Education: Bachelor's Degree required; MBA or other Graduate degree preferred

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8400+ customers we serve approximately 90% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.Explore your future career with us visit www.careers.servicenow.comFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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