Senior Director, Strategy & Operations

Redwood City, CA (or remote)

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best-selling book Subscribed).

THE TEAM

The Strategy and Operations organization strives to make Zuora the best example of a modern-day subscription business and inspire those customers looking to transform and scale their operating model. Our vision-mission, “We power ZEOs to sync up and scale up to achieve success together”, means that we guide the corporate strategy by driving focus and cross-functional alignment, and ensuring that Zuora has the systems (people, process, tools) to empower every team and every ZEO to be successful. We also share our experiences achieving Zuora’s mission and strategy with customers, partners and analysts.

THE OPPORTUNITY

Zuora has grown from a small start-up to become the subscription management software industry leader.  Zuora is now poised for its next phase of growth.  This position will perform a critical role to guide the corporate strategy by driving focus, cross-functional alignment, and managing our execution framework using processes, systems and data. You will partner with leaders and executives across the company to drive alignment of strategy decisions, identify areas of growth and planning, and create the systems (people, process, tools)  to support these activities using your change management experience, strategic thinking and analytical mind to make Zuora the best run business in the Subscription Economy.

WHAT YOU’LL ACHIEVE

• Engage business leaders and stakeholders in developing strategies and actions that are executable, measurable and accountable
• Understand the gaps between current and desired state in our strategy and drive cross-functional decisions toward alignment.
• Follow market data & trends, and incorporate insights into strategy discussions & operational plans   
• Use predictive analytics to inform executive-level decisions 
• Support the Chief Strategy and Operations Officer in corporate development topics like strategic investments and corporate alliances

WHAT YOU’LL NEED TO BE SUCCESSFUL

• 8+ years experience within two or more functional areas (e.g., product management, product marketing, product strategy & operations)
• B2B Enterprise SaaS Software experience is a must
• Lead across organizations and teams with the ability to drive strategic decisions, anticipate and resolve challenges through logic and reasoning
• Excellent judgment and agility in problem solving root issues
• Business and analytical skills including experience building business cases and models 
• Exceptional data analysis with the ability to find the trends and implications within data to inform sound business decisions
• M&A or post-merger integration is a definite advantage
• Demonstrates relentless execution, resourcefulness, and delivering results in challenging situations (aka you get things done!)
• Top-notch communication and presentation skills, including experience communicating insights through data with senior-level executives and rallying cross functional teams through inspiration and vision

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

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