Senior Director, Technology Operations

In this role, you will oversee our multi-regional IT Ops Support team and hardware procurement team while partnering with the broader technology organization to define the direction of our field technology strategy. You will provide both leadership and technical guidance to your team, championing and implementing highly scalable technology solutions that ensure a flawless experience for our members. The right person for this role thrives in dynamic, fast-paced environments and knows how to effectively manage people, drive projects, and deliver results.

What You Will Do:

• Own the day-to-day technology operations across our field locations to ensure a flawless experience for our members and field teams
• Provide data-driven strategic guidance to the regional IT Ops Support team; foster strong relationships between technology and regional operations leadership and manage vendors
• Drive the integration of field technology strategy with regional business strategy and operational goals, ensuring alignment
• Lead a hardware procurement team and partner with finance to determine inventory strategy that keeps up with the demand of our growing technology needs
• Be accountable for successful resolution and escalation of major incidents and provide feedback through appropriate channels
• Be the voice to senior leaders across the company on the state of field technology and team needs

Who You Are:

• You have 8+ years of leadership experience in complex, multi-regional technology operations environments, including procurement and inventory management
• You have a proven track record of building and facilitating strong relationships at all levels of the organization, both internally and externally; you can effectively communicate technology needs across multiple disciplines within the company
• You have a genuine comfort and effectiveness as both a manager and a doer; an intense focus on getting things done, and a willingness to be as “hands-on” as required
• You have strong analytical and project management skills with demonstrated ability to prioritize, track, and deliver results
• You have a Bachelor’s degree in Information Systems Management, Computer Science or equivalent experience

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. The base salary range for this role is $175,000 - $215,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 13+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

#LI-Hybrid