Senior Duty Manager, Operations Control Center
Job Description
We're Cruise, a self-driving service designed for the cities we love.
Weâre building the worldâs most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
In our cars, youâre free to be yourself. Itâs the same here at Cruise. Weâre creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.Â
Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.
The Sr. Duty Manager is the leader of the Operations Control Center and maintains 24/7 oversight of the operation, directing and prioritizing the focus of all the sporting departments in Cruise to ensure operational and customer service integrity. This leader also runs the team of Sr. Duty Managers and Watch Officers.Â
What youâll be doing:Managing irregular operational postures; making modifications for multi-market, company-wide impacting issues. Maintaining a deep understanding of company priorities, individual market nuances, and system limitations / impacts.
Making fleet modifying and mitigating decisions for irregular events that affect multiple markets
Escalating / communicating top events to key leadership; exercising excellent written and verbal judgment
Overseeing intelligence gathering and communication, to include daily company-wide reports that serve as the source of truth for the health of the operationÂ
Identifying operational constraints and ensuring the appropriate resources are focused on overcoming operational disruptions, both in the tactical daily operation as well as with a relatively short-term forward look
Ensuring OCC cross-functional processes are understood and working
Ensuring a coordinated deployment plan is developed and communicated to each marketÂ
Providing company-wide communications on the status of operations, ensuring awareness of operational challenges and planning course of action
Meeting daily with senior leadership to inform and recommend organizational and systematic improvements; driving key organizational changes and improvements
Partnering closely with leaders across Crisis Management, Incident Management, Remote Assistance, Customer Success, Service Operations, Global Security, Field Support
Maintaining coverage for 24/7 operations, schedules, ad hoc projects, etc.Â
Defining new operating policies, authoring documents as needed
Â
10+ years relevant work experienceÂ
High technical aptitudeÂ
Strong âcommand and controlâ presence during a crisis
Strong leadership skills and deep operational experience
Graduate degree or bachelors degree with equivalent relevant work experience
Excellent verbal and written communication skills
Composure; ability to work under stressful or demanding operational conditions
Track record of being assertive, decisive, and proactive
Sound judgment and strong decision making skills
High sense of urgency and persistence
Confidence in dealing with people and building relationships
Analytical and structured approach to problem solvingÂ
Ability to interface well with various operations, engineering, and executive stakeholders
Experience in an OCC or similar environmentÂ
Experience running a 24/7 organization
Experience supporting rapidly scaling organizationsÂ
Experience in start-up or tech companies
Experience working in the autonomous vehicle industry
The salary range for this position is $133,000 - $195,700. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.
- Our benefits are here to support the whole you:
- Competitive salary and benefitsÂ
- 401(k) Cruise matching programÂ
- Medical / dental / vision, AD+D and Life
- Subsidized mental health benefits
- Flexible vacation and company paid holidays
- Healthy meals and snacks available for non-remote employees
- Paid parental, jury duty, bereavement, family care, and medical leave
- Fertility Benefits
- Dependent Care Flexible Spending Account
- Flexible Spending AccountÂ
- Pre-tax Commuter Benefit Plan for non-remote employees
- CruiseFlex, a working policy for US-Based Cruisers, lets you and your manager find the working style thatâs best for you, whether itâs primarily in-person, primarily at home, or a combination of home and in-office time. - learn more about CruiseFlex here
- Weâre Integrated
Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
- Weâre Funded
- GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
- Weâre Independent
- We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.
- Weâre Vested
- You wonât just own your work here, youâll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow. We offer a new kind of equity program called Recurring Liquidity Opportunity (RLO), which combines IPO-like liquidity with the stability of remaining private - learn more about RLO here
- Weâre Safety Conscious
- We integrate #staysafe, our top priority at Cruise, into our everyday work. Through our Safety Management System, every Cruiser is asked to do their part by reporting any potential issues or hazards they observe and making continuous improvements. Youâll be able to contribute to safety at Cruise, no matter your job function or title.
Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.
Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email [email protected].
We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.
Candidates applying for roles that operate and remotely operate the AV:Â Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driverâs license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.
Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.Â
Date Posted
10/28/2023
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4
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