Senior eCommerce Customer Development Manager, ETail

No Relocation Assistance Offered

# 158939 - Scottsdale, Arizona, United States

Who We Are

Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!

The Senior eCommerce Customer Development Manager, eTail will fill a critical role that is equal parts hands-on operations and strategic thought leader. As a member of a small, yet highly efficient team, this person will drive change to help bring the broader organization along on our digital journey!

In addition, the Senior eCommerce Customer Development Manager, eTail will be responsible for identifying and creating joint growth opportunities with our eTail partners in the Professional Beauty category. In addition, this person will develop strong business relationships with both our customers and internal stakeholders (Marketing, Finance, Supply Chain, etc.) to drive strong growth for the CP Skin Health US business.

**This is a remote role, though candidates local to the Atlanta, Dallas, New York and Scottsdale areas are encouraged to apply.**

What you will do:

Develop customer strategy and manage customer relationship

• Acquire an understanding of customer needs and identify the organizational competencies and requirements to win with each key customer
• Partner with Shopper Engagement to develop and execute Quarterly Business Reviews and annual Joint Business Plans that achieve planned and stretch customer sales and marketing goals and objectives
• Serve as the customer's primary point of contact for CP Skin Health US and develop strong relationships at every level of the customer organization
• Establish regular cadence meetings with each customer to discuss current plans and activations and new opportunities with an eye on deeper strategic alignment opportunities
• Manage T2T relationships, goal setting and investment planning by platform
• Ensure digital brilliant basics are delivered with customers (product descriptions, images, videos, R&R)
• Analyzing sales data, develop both near and long term business growth strategies, including the identification of new eCommerce partners

Define and drive specific business objectives

• Develop business plans, and goals; identify growth opportunities based on an understanding of the partners eCommerce platform and capabilities
• Track pricing, promotion, presence and placement across all eTail customers digital shelf
• Build strong working relationships with all customer account teams including Vendor Managers, Buyers, Marketing Managers and Merchandisers, and lead key meetings as an eCommerce and CP Skin Health expert
• Partner with Finance and Customer Service on any order related issues and Supply Chain on production and shipment issues
• Design and deploy best practices across all key customers for Skin Health category regarding Assortment, Merchandising, and Test & Learns

Required qualifications:

• Bachelor's degree in Marketing, Finance, eCommerce
• 8+ years eCommerce account management/customer development experience
• Ability to work independently and fully own multiple projects and priorities simultaneously

Preferred qualifications:

• Master's Degree
• Experience with capabilities like Pacvue, Profitero, Stackline, and CommerceIQ
• Prior experience working with Amazon, THG/Dermstore, Bluemercury, and other retailers
• Previous Beauty/Skincare experience

Compensation and Benefits

Salary Range $130,400.00 - $163,000.00 USD

Pay is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge and education, skills and office/market location. In addition to base salary, salaried employees are eligible for annual discretionary bonuses, profit-sharing and, for Executive-level (salary grade 16 and above) roles only, long-term incentives in the form of Restricted Stock Units and/or Stock Options.

Subject to the terms and conditions of the applicable benefits plans then in effect, all salaried employees are also eligible for a competitive benefits package which includes:

• Insurance: Employees (and their eligible dependents) are eligible to participate in Company-sponsored Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment and Disability insurance plans.
• Retirement Plans: Employees are eligible to enroll in Colgate's 401(k) plan, which provides for company matching contributions subject to eligibility requirements
• Vacation/PTO: Employees receive a minimum of 15 days of vacation/PTO leave annually
• Paid Holidays: Employees receive a minimum of 13 paid/floating holidays annually
• Paid Sick Leave: Based on location and consistent with applicable state and local law, employees receive a minimum of 40 hours of paid sick leave on January 1st of each year
• Paid Parental Leave: Eligible employees may take up to eight weeks of paid parental leave and 12 weeks of unpaid leave (varies for employees with fewer than 12 months of service and is subject to hours worked requirements)

Our Commitment to Sustainability

With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people - ensuring our workforce represents the people and communities we serve -and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact [email protected] with the subject "Accommodation Request" should you require accommodation.

For additional Colgate terms and conditions, please click here.

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