Senior EHR Specialist

CCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.
 

KEY FUNCTIONS & RESPONSIBILITIES

• EHR – EMR application administration and configuration eClinicalWorks (eCW).

• Develops and maintains eCW, patient portal and inventory documentation, and system-related workflow processes.

• Support the delivery of patient care using the eClinicalWorks (eCW) electronic health record (EHR) system.

• Overseeing the day-to-day support of both production and test eCW platforms, and the implementation of software updates, and/or additional EHR services.

• Identify and implement opportunities for process improvement in eClinicalworks (eCW) operations and training.

• Receive and respond to technical requests (tickets), emails, and other electronic inquiries from Clinicians.

• Assessing the needs of the end user to ensure the user understands the actions needed to resolve patient account issues.

• Research, interpret, explain, and apply information from training materials to practice users including processes, policies, and procedures.

•Makes recommendations on appropriate equipment utilized for the EMR/EHR function.

• Identify EMR/EHR improvement opportunities, including more efficient use of the system, improve training, and standardized workflows.

• Implementation of system upgrades, improved functionality, training, and standardized workflows as approved. Including, planning and managing installations and/or updates and/or upgrades of the eCW (EHR-EMR) system.

• Familiarity with clinical workflows & experience developing workflows consistent with EHR applications in a team environment.

• Assist in the creation of supportive training documents and materials, videos, guides, and documentation workflows, track training, and assess user experience.

• Actively engage in eCW optimization for more efficient clinical workflows and perform various clinical technology-related duties as needed.

• Perform various clinical technology-related duties as needed. Including maintaining and monitoring system reports and audits

• Responsible for keeping current with system changes and enhancements to ensure a thorough operational eCW platform and participate in application testing.

•Identify and implement opportunities for process improvement in support of ECW training and develop communication tools to educate on workflow improvements.

• Initiatives and serves as a resource and offers guidance to units through on-site field support to confirm systems are used efficiently and as trained.

• Collaborate with vendors to train and support staff; Develops and present initial and ongoing skill development training with clinical and support staff in support of high-level performance.

•Provide input to the Change Management Committee and other teams as needed.

• Ability to interpret governmental healthcare policies, regulations, and program/certification-specific language (e.g.: HIPAA, MIPS, PCMH), and then propose organization-wide workflow changes in the EHR to meet those specifications.

MINIMUM QUALIFICATIONS

• Three to Five years experience in healthcare information technology.
• Associate's degree required; bachelor’s degree in healthcare information management or healthcare informatics preferred.
• Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) preferred.
• Certified in eClinicalWorks (eCW) platform is preferred.
• Experience with healthcare operational workflow.
• Experience with training and implementation of EHRs.
• Proficient end-user relationship management skills.
• Ability to problem-solve software issues, and design forms and reports.
• Familiar with ICD and CPT coding.
• Proven ability to manage competing deadlines and solve complex problems.
• knowledge of the clinical information systems as they relate to both clinicians and non-clinical staff
• Possess meticulous attention to detail.
• Strong communication and interpersonal skills.