Senior Enablement Manager

Intercom's Global Sales Organization is continuing to scale and the Sales Enablement team is evolving to support this growth. The Enablement team’s mission is to empower Intercom sellers with the right stories, knowledge and go-to-market skills that will drive valuable engagement with prospective buyers. 

As Senior Enablement Manager, SDR, you’ll be responsible for developing and delivering enablement programs for Inbound and Outbound SDRs. We’re looking for an experienced professional who specializes in Pipeline Generation, Prospecting and Discovery programs with an emphasis on Outbound. You will have the opportunity to help us shape how we deliver best in class enablement around the globe. 

The role requires excellent organization and communication skills. Additionally, effective cross-functional collaboration with Sales Operations, Marketing, SDR Leadership, Sales Leadership, and Sales Representatives is required. You will work closely with the Global Sales Enablement team to leverage existing content where necessary. 

You will own and drive Intercom’s SDR enablement activities and programs. You’ll be responsible for: 

• Partnering with leadership to design, develop and execute on an SDR onboarding program
• Supporting the development of continuous SDR enablement programs along with a focus on supporting talent development 
• Onboarding of SDRs new to the business 
• Regular needs analysis to ensure alignment with the rhythm of the business and SDR Leadership
• Stakeholder and Program Management will be foundational across onboarding and continuous enablement
• An ability to make complex topics easy to understand for different audiences with varying technical aptitudes 
• Communications skills as it relates to stakeholder management, program management along with training
• Facilitating of training and events both in-person and virtual 
• Implementing effective post-training communications and access to resources
• Setting program goals, measuring results/KPIs of the program and documenting success 

You could be great for this role if you have:

• 5+ years in Enablement or SDR Management 
• Successful experience in direct sales (as AE or SDR) with an emphasis on skill development including outbound prospecting, cold calling, and lead qualification. Additionally, experience in any of the following: sales enablement, coaching, education, training, and/or curriculum development
• Experience in delivering presentations and training, both in-person and virtually
• Experience in designing self-paced learning 
• Group facilitation skills; running workshops, role plays and hands-on learning activities 
• A passion for working with sales teams
• Experience at a high growth SaaS company
• A highly motivated, self-starter, problem solving attitude
• Ability to proactively manage multiple business stakeholders and work with all seniority levels across the business
• The desire and capacity to work independently AND collaboratively
• A basic understanding of GDPR data and communication policies 
• Excellent communication (verbal, written and presentation) and interpersonal skill; positive, flexible 
• Ability and willingness to learn and develop new skills
• Highly organized, great attention to detail, and deadline driven

• Experience using Salesforce.com, Outreach, 6Sense 
• A background in methodologies like Challenger Selling, John Barrows’ Filling the Funnel and/or Command of the Message preferred
• Worked in a globally distributed team

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.