Senior Engagement Manager

Join Caylent as an Engagement Manager (EM)

This position requires an engaging, collaborative candidate with client-facing experience in managing engagements with technical outcomes. The Engagement Manager will work with engineering teams and customer stakeholders to ensure project goals and engagement expectations are met. (S)he must be empathetic, customer-centric, collaborative, consultative, and able to act as Scrum Master on engagements in order to deliver quality solutions to our customers in an agile way.

If you like the idea of thinking strategically to help clients succeed with cloud native solutions, apply now!

Accountabilities:

• Oversee all assigned engagements, including setting goals between clients and delivery teams, planning and execution of projects, conducting regular touch-points and coordinating account-related activities as needed
• Act as Scrum Master to manage and track sprint progress against overall project timeline
• Schedule and facilitate short Daily Stand-Up meetings with the delivery team to track progress
• Facilitate bi-weekly agile ceremonies including Sprint Planning, Sprint Demos and Sprint Retrospectives
• Collaborate with client Product Owners and Caylent Architects to author technical User Stories
• Review and approve weekly time submissions and monthly invoices
• Report on engagement scope and budget against Statements of Work (SOWs) weekly
• Proactively identify and resolve engagement issues and roadblocks
• Champion engagement experience through excellent communication and relationship building amongst our customer stakeholders and Caylent’s delivery, sales and leadership teams

Requirements

Qualifications & Previous Experience

Must have:

• Experience leading projects in an Agile/Scrum environment using Agile tool sets (e.g. Jira)
• Managed technical engagements that consist of 4 or more people and over $500,000 budget
• At least 3 years of experience in a client-facing PM/Scrum type of role in the technical industry
• Ability to interact with clients at both a business and technical level
• Excellent time management skills and the ability to prioritize tasks, manage engagements and ensure they are executed with excellence
• Strong communication skills with the ability to present to executives

Preferable:

• Familiarity with infrastructure modernization, application development and/or data engineering disciplines
• Ability to develop processes, templates and standards around engagement management best practices
• Extensive knowledge of project management disciplines, methodologies and tools

Benefits

NOTE: We are unable to provide sponsorship for this position

● 100% remote work, either from home or in a shared workspace

● Competitive base salary plus bonus structure

● 401k with 5% company match

● Medical, dental, vision and life insurance benefits with company paying up to 75%

● Generous holidays and paid time off

● State of the art laptop and tools

● Individual professional development plan

● Work with an amazing worldwide team and in an incredible corporate culture

NOTE: We are unable to provide sponsorship for this position

Caylent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. All employment decisions are based on business needs, job requirements, merit, and individual qualifications.