Senior Engineer

About The Job

The Senior Engineer’s responsibilities include providing advanced network and IT systems support issues the company’s clientele encounters. This comes in the form of advanced network and data center issues, systems architecture, providing support to escalated issues and providing mentorship to newer and existing engineers.

• Flexible work opportunities may be available
• Is an immediately available role
• No contract, direct hire
• Full benefits package (Health, Dental and Vision)
• 401k, PTO and other benefits 

Duties & Responsibilities

• Triage service tickets by quickly responding to and resolving/escalating end-user reported technology issues
• Act as subject matter expert and architect on system and network related issues
• Design and architect new networks, support existing ones and be the technical lead on advanced systems issues
• Support and collaborate with the PMO on systems and network projects
• Provide advanced network and systems support to the following:
  • Switches, routers, firewalls and all other related systems
  • WAN and LAN issues
  • Remote access, VPN and other endpoint security tools
  • Hardware and systems such as Cisco Meraki, Sonicwall, Netgear, Fortinet and others
  • On premise as well as virtualized and cloud hosted environments
• Provide advanced network assistance to the network security team when applicable
• Maintain and update service tickets, knowledge bases and time sheets
• Comply with all organization business policies, workflow processes and documentation practices

Education & Experience

• The following are preferred:
  • Previous IT/MSP experience in a similarly applicable role
  • Bachelor’s in a related field
  • Role applicable certifications such as:
    • CCNA / CCNP
    • VMware VCP / AWS Associate
    • Microsoft Certs such as MCSA/SE or Microsoft ‘Role’ based certifications
• Advanced proficiency and understanding in the following is required:
  • Diagnosing, troubleshooting and repairing hardware and software
  • Installation and set up of windows clients and server operating systems
  • Storage area networks and network storage solutions
• Ceaseless desire to deliver unsurpassed customer service and maintain knowledge and understanding of new technologies

About Louisville Geek

Louisville Geek maintains an atmosphere both collaborative and team oriented. In that spirit, we host a variety of cultural initiatives including seasonal events, on- and off-site get togethers, raffles and more. In addition to those events, Louisville Geek caters meals for all in-office employees on Wednesdays. Some other fun perks are free coffee, popcorn machines, a full dining room, a cell phone call booth for privacy, refrigerators, microwaves, wheelchair accessibility in all key locations and more in our lovingly restored historic former distillery! 
Further, many roles within the organization include access to benefits such as health insurance, a 401k with employer matching, paid time off, an Employee Assistance Program, life insurance, long and short-term disability insurance and other options. Please speak with your interviewer to understand how or if these benefits are applicable to the role for which you are applying.