Senior Engineer, Customer Quality Engineering

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $12 billion in FY22 and approximately 25,000 people globally working alongside 125,000 global customers, ADI ensures today’s innovators stay Ahead of What’s Possible.

• Provide differentiated support and interface between the customers, business unit, product quality, and manufacturing.
• Manage key consumer, industrial, and automotive customer quality requirements. Duties include managing and communicating customer failure analysis requests, issue resolution, improvement activities, PCN communication and approvals, periodic quality reviews, and periodic customer quality status reports.
• Supports the Creation / Review / Acceptance of PPAP and Secure Customer PSW Approval.
• Supports creation, distribution, and post-PCN customer inquiries for ADI PCNs.
• Advocate for customers by representing their views and needs. Promote quality system/process improvements to meet customers evolving needs.
• Resolve quality problems raised by the customers with personnel from various departments using the 8D approach.
• Utilize quality tools & techniques to analyze data to support critical investigation in response to a customer complaint.
• Generate quality scorecard monitors and publish them on time to influence decision-making and call to action.
• Support the organization in passing external audits, generating CA, and ensuring closure.
• Respond to Customer inquiries/questions (a.k.a. "Ask a Question") about ADI and its operations, quality system, reliability data, and product environmental information.
• Coordinate containment activities in response to customer complaints and Convene Material Review Board (MRB) for disposition of contained materials.
• Promote and adhere to the company's commitment to corporate social responsibility, including 5S, Safety, and Environmental initiatives.
• Perform additional tasks as assigned by the Supervisor or as needed.

• Graduate of any related Engineering discipline

  At least five (5) years related experience in semiconductor/electronics manufacturing

  Ability to effectively and accurately communicate issues both written and verbal

  Project management and leadership skills with experience in achieving milestones in a cross-functional team

  Ability to multi-task, manage rapidly changing priorities and cope with ambiguity

  Proficiency in technical writing, independent research and data analysis

  Strong practitioner of structured Quality problem-solving skills

  Experience with automotive and/or military/aerospace customer requirements is preferred

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

Required Travel: Yes, 10% of the time

Shift Type: Normal Time (Philippines)