Senior Engineer - DevOps

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

How will you make an impact in this role?

The candidate will be a member of a production support team, providing first level triage support for issues reported by application users. The candidate should be well versed in running a production support team as a mentor and be prepared to lead through times of change. Being able to identify pain points and offer solutions using existing in-house products and services is a must. Streamlining support operations, eliminating noise, and providing the team a focused stream of work is an essential part of this position. Automation solutions will be a key focus area. The candidate must demonstrate their ability to lead a team of junior engineers to achieve a best-in-class service experience that benefits the production support team, product owners, end users, and business partners. There is ample opportunity to uplift this team to a modern DevOps operating model. Candidates should be prepared to show how they have led teams to success in the past by providing concrete examples of real-life scenarios. The candidate must keep the larger organization in mind, with an understanding that this transformed support model will be extended to other areas of the organization.

Minimum Qualifications

• 8+ years leading Engineers in a production support, DevOps, or application development environment
• Expertise in the ITSM lifecycle for incidents, change (including standard change), and problem management processes
• Understanding of Enterprise grade tools available that can simplify the flow of work from triage through to resolution
• Ability to develop metrics and KPIs to lead the team in daily operational excellence and provide updates to leadership on process improvement impacts
• Ability to determine and isolate noise from the issues that need attention and prioritization
• Ability to prioritize changing workloads
• Develop and implement automation strategies to reduce manual work of engineers
• Delivering code or tools that help to solve problems. A DevOps mindset includes contributing to solutions over just identification and assignment of issues to other teams or developers.

Preferred Qualifications

• Bachelor's Degree or higher, or equivalent experience in Technology Support
• Proficient in at least 2 programming languages, demonstrable
• Passion for open-source and collaboration
• Drive to learn new technologies

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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