Senior Engineering Manager

ABOUT US:

Regal.io empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25%+ more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100+ leading brands including Kin, Ro, Angi, Ethos, Fidelity Life, Career Karma and AAA use Regal.io to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.

Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in ‘18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We share common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

ABOUT THE ROLE:

This Engineering Manager will be responsible for one of our Applications teams. The Manager will primarily focus on people management, growth, and tactical operations of the teams under them, but still stay hands on to support and unblock the team. They will have both senior and junior ICs reporting into them and should be able to support career development for them. The Manager will be responsible for ensuring that their team is able to deliver on the product and technical roadmaps in a timely manner and working with senior leadership to get the necessary people and resources to accomplish these goals. The Manager will do whatever it takes to unblock their teams whether it is changing policy, pair debugging, or shipping a bug fix. The Manager will work closely with their director to create and execute on both short and long term strategy for their team.

RESPONSIBLITIES:

• Act as a people manager for senior and junior ICs. Support their career development and success at Regal Voice. You thrive on managing people and view it as a privilege. 
• Overall accountability for one of our Applications teams. Be able to deliver against the roadmap and work alongside Product to make these teams succeed.
• Collaborate with your teams, Product, and Execs to create and execute strategy for the Agent Experience team.
• Ship small changes to help unblock the team, triage, and fix smaller issues, and improve our code base.
• Effectively delegate to those on your teams, while also being able to get in and unblock your teammates through coaching, pair debugging, and cross-functional collaboration with other organizations at Regal Voice
• Be actively involved with hiring, including sourcing candidates, interviewing candidates, and onboarding for new employees

ABOUT YOU:

• 6+ years of experience in Software Engineering, preferably working with technologies like React & Node
• 2+ years of experience of Engineering Management
• Experience managing and growing ICs
• Strong communication skills. Ability to articulate the value of complex technical work to business stakeholders.
• An entrepreneurial mindset - we’re an early-stage startup so we’re not just looking for someone to run a playbook. We want you to help build it.
• Experience with system architecture and design. Be able to work with senior IC counterparts to build a technical roadmap that lines up to business priorities.
• Experience in modern development practices and running agile teams.

BENEFITS/PERKS:

• Competitive compensation packages, including early stage equity
• 401k plan
• Flexible PTO & 11 paid holidays
• Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
• Paid parental leave
• Growth Mindset learning and development stipend
• Happy hours, team outings, & annual offsites!
• Pre-tax commuter benefits
• Complete laptop workstation
• & more!

POSITION LOCATION:

This position is only available in New York City.

We have offices in NYC (HQ- NoMad) & Boston (Downtown/Financial). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.