Senior Engineering Manager

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Millions of customers depend on our infrastructure, we depend on you.

The success of our entire company rests on our systems, networks, and people. Our Infrastructure engineers know that delivering on that promise takes a robust, scalable and efficient Infrastructure. So if you're an expert on infrastructure and know the value of supporting technology and the people who depend on it, build you career here.

Build a strong infrastructure and a solid career.

The best infrastructure isn't built in a day or even a year and it's certainly not built without a team. Here's just some of what you'll do:

• Contribute to the analysis of business, application, and technical infrastructure requirements.
• Design, build, enhance and integrate the infrastructure required to support various platforms and our business portfolio
• Support initiatives that deliver workable end-to-end infrastructure solutions
• Participates in test planning and execution

This role will actively focus on providing people-leadership, technical infrastructure knowledge and contribute to the infrastructure teams' design, run of an acquisition, installation, and configuration of technical components, and leads day-to-day operations for infrastructure. Responsible for ensuring that infrastructure solutions meet technical standards. Organizational Context People leader for an infrastructure operations team reporting to an Engineering Director, span of control of at least eight team members, including both colleagues and contractors; co-located with team and director.

Key Responsibilities Infrastructure Cloud Operations:

• Participate in the infrastructure design and selection process
• Align customer needs to the evolution of the platform product roadmap
• Provide beneficial solutions for business, both tactically and strategically
• Handle the diagnosis and correction of infrastructure problems
• Provide internal analysis and support to ensure proper criticality during outages or periods of degraded system performance
• Work closely with development teams to define, frame, and bring together application needs
• Conduct infrastructure performance and security assessments
• Support the certification and accreditation of infrastructure on customer networks
• Lead customers to understand how current or envisioned processes align to industry standard methodology
• Define processes, documentation, and engineering diagrams for technical and operations support
• Prioritize, complete and lead projects within budgetary and scheduling guidelines
• People Leader to individual scrum team, including B30 colleagues and contractors, dotted line leadership to B35 colleagues in scrum team(s)
• Drive the team's technical improvements and roadmap
• Take accountability for the technical maturity of the team
• Mentor and guide team members to success; identify strengths and areas for growth in direct reports and guides them to grow in their careers while being more productive on the team
• Nurture an environment of continuous engineering improvement through mentoring, feedback, and metrics

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

Qualifications

• Bachelor's Degree in computer science, computer science engineering, or related experience required; advanced degree preferred
• 6-8+ years of active engineering experience in infrastructure
• 2+ years leadership experience in a complex technical environment and/or comparable experience
• Successful design, creation and deployment of one or more enterprise-grade technology assets, including integration of cross-platform solutions in an Agile product environment
• Experience with Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories
• Hands-on experience with automation testing and documentation (i.e. automated, functional, and performance)
• Ability to learn and adapt in a rapidly changing environment.
• Adaptable to changes in product requirements, organizational structures and business conditions
• Engaged with the open source community, demonstrated public speaking, etc.
• Hands-on experience with a variety of software languages, operating systems, or network protocols
• Practical application using Agile or other rapid application development methods

Knowledge/Skills:

• Specific technical experience working with one or more of the following areas: Network Infrastructure, Software-Defined Networking, VMWare, Unix, Citrix, Linux, Solaris, Windows, Z/OS, Junos, IOS, etc
• Specific Operating System and Middleware build experience for both virtual and physical servers for Windows and Linux OS
• Experienced knowledge of one or more of the following: infrastructure and server theories, principles, and concepts, application infrastructure and standards, networking fundamentals, storage management (i.e. SAN) design and support, databases (i.e. IMS, DB2, SQL Server, Oracle, MySQL, MS Access, etc.), middleware technologies (i.e. WebSphere)
• Experienced knowledge using the core tools used in the planning, analyzing, crafting, building, testing, configuring and maintaining of assigned application(s)
• Core knowledge of platform delivery methodology (Agile, Scrum, Agile XP, TestDriven Development, Waterfall, etc.)
• Confirmed understanding of software defined networking, automation and orchestration

Technology Skills You'll Use Every Day:

• Adaptive Communication
• Agile Practices
• Industry and Company Knowledge
• Organizational Change
• Technical Acuity
• Technology Industry Trends

Game Changers:

• Flexibility
• Collaboration & Partnership
• Continuous Improvement
• Courage
• Curiosity
• Resourcefulness
• Servant Leadership
• Tenacity

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible* colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.