Senior Engineering Manager Tenant Experience Platform

As a Senior Engineering Manager Tenant Experience Platform you'll shape the platform foundations that make GitLab easier to upgrade operate and manage. You'll oversee multiple engineering teams working across observability infrastructure tenant controls and upgrade tooling that enable self-managed Dedicated and cloud-native deployments. This is a high-impact opportunity to shape how operators and tenants experience GitLab across modular services such as AI Gateway ClickHouse OpenBao and Zoekt while helping define zero-downtime upgrades for cloud-native customers and OAK a single-node Kubernetes path for Omnibus customers. In your first year you'll stand up this function grow the team set clearer technical direction across these areas and align them around a cohesive Tenant Experience strategy.

Some examples of our projects:

• An observability platform with self-healing frameworks that turn raw signals into operator action
• Tenant controls including rate limits feature flags limit-increase workflows and self-service models
• Upgrade tooling that makes GitLab simple fast and low-risk to upgrade including zero-downtime upgrades for cloud-native customers coordinated upgrades across GitLab's modular services and OAK (single-node Kubernetes) as a path forward for Omnibus customers
• Cross-cutting platform standards for how tenants experience reliability control and change

• Manage engineering teams focused on observability tenant controls and upgrade tooling across the Tenant Experience platform.
• Drive a clear Tenant Experience vision across self-managed Dedicated and cloud-native deployments including tradeoffs needed to serve self-managed GitLab customers.
• Guide technical and organizational direction across observability infrastructure self-healing frameworks rate limits feature flags and coordinated upgrade orchestration.
• Work closely with engineering managers staff and principal engineers and partner teams including Reliability & Production Engineering GitLab Delivery and Dedicated.
• Coach engineering managers on team health performance prioritization hiring and organizational design.
• Develop actionable roadmaps from broad platform strategy with clear milestones owners and delivery timelines that teams can track.
• Own production outcomes that affect tenants and operators with success measured by upgrade reliability observability coverage and time to make self-service controls available.
• Improve execution by creating clarity fostering strong technical discussion and helping teams make choices as requirements evolve.

• Experience managing engineering managers and guiding them in execution hiring performance and team health.
• Experience guiding distributed teams through change and ambiguity while building clarity accountability and momentum.
• Experience building or scaling a function including shaping teams for evolving scope.
• Knowledge of self-managed on-premises or bare metal environments and how they differ from cloud-first operating assumptions.
• Familiarity with large-scale distributed systems and SaaS services including containerized and Kubernetes-based delivery models.
• Working knowledge of observability practices such as metrics logs traces service level indicators and service level targets along with concepts like self-healing systems rate limiting and feature-flagged rollouts.
• Ability to evaluate technical tradeoffs and contribute informed judgment on platform architecture and cross-team system integration.
• Knowledge of emerging engineering practices and developer workflows including AI-assisted tooling with the ability to balance productivity team development and engineering standards across multiple teams.

The Tenant Experience team is part of GitLab's Infrastructure Platforms organization and owns the operator-facing and tenant-facing parts of the platform: how GitLab is observed controlled and upgraded. We work asynchronously across regions and partner closely with Reliability & Production Engineering GitLab Delivery and Dedicated to integrate tooling and workflows into a coherent platform experience. Our current focus is reducing the operational burden of running GitLab at every scale defining clearer platform standards and building foundations that help services evolve separately while staying coordinated for customers.

What We Do

GitLab is the Intelligent Orchestration Platform where software teams and their AI agents stay in flow to amplify their capacity for innovation. Together they automate repetitive tasks to plan build secure test deploy and maintain software. With GitLab software teams spend less time on coordination overhead and more time on the next big idea.What started in 2011 as an open source project to help one team of programmers collaborate is now the intelligent orchestration platform millions of people use to deliver software faster more efficiently while strengthening security and compliance.Since the beginning we've been firm believers in remote work open source DevSecOps and iteration. We get up and log on in the morning to work alongside the GitLab community to deliver new innovations every month that help teams and their AI agents ship great code faster.

Why Work With Us

GitLab is where careers accelerate innovation flourishes and every voice is valued. Co-create the future with us as we build technology that transforms how the world develops software.

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