Senior Engineering Manager, Member Experience

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Responsibilities:

• Hire, retain and grow amazing engineering talent for Included Health
• Build a high-performing, user-centric engineering team that consistently delivers high-impact work that meets our members’ and customers’ needs.
• Contribute to product strategy and partner with other engineering teams, data science, product and others to create solutions to address evolving customer needs.
• Set the technical vision and lead technical decisions for your team to ensure the team writes simple, clean, and efficient code to create intuitive, beautiful products.
• Shape and manage team goals to support timely, effective execution.
• Bring clarity when faced with ambiguity; motivate and guide the team through complex problem solving.
• Dive into the details as needed, reviewing team members’ code and providing coaching and feedback to ensure the highest quality.

Qualifications:

• A proven leader who has led teams to build consumer-facing products from start to finish.
• Demonstrated ability to translate business and member needs into a technical vision and product development roadmap.
• Experience developing leaders in the team and growing managers when needed.
• Technical depth and breadth of experience to help team members understand and overcome technical challenges efficiently and effectively.
• Experience collaborating closely with product, design, customer success and other business functions to creatively solve customer needs. 
• Reputation as a valued thought partner and dependable leader across the organization.
• Deep critical reasoning skills and strong business judgment to make sound decisions and provide clear rationale.
• Entrepreneurial mindset; ability to innovate and think outside the box.
• Sense of urgency; desire to move quickly and ship things.
• Bachelor’s degree or equivalent in Computer Science, Information Science disciplines, or comparable STEM-related degree.
• Minimum of 5 years experience as an organizational and people leader.