Senior Engineer/Site Reliability Engineer - Application & Infrastructure Support

You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Our SRE Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new points of view are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So, if you're interested in a career creating breakthrough software and making an impact on an audience of millions, look no further.

There are hundreds of opportunities to make your mark on technology and life at American Express. Here's just some of what you'll be doing:

• Taking your place as a core member of a growing exciting Site Reliability Engineering support team, you will be applying the latest technology tools and practice, you may be writing code and test cases, working with API specs and automation to maintain the resiliency, performance and availability of a group of business-critical applications.
• Finding opportunities for adopting new technologies.
• Removing toil and continues to drive efficiencies and optimization.
• Able to work on shift duty in a 24/7 support organization.
• This is a lead engineer position where you will also play the role of a mentor, leader and coach to other engineers in the team.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

• Bachelor's Degree in Computer Science or equivalent is required.
• Must have working knowledge of APM tools, like ELK stack, Splunk as well as application monitoring tools like Prometheus and dashboarding with Grafana.
• Working knowledge of UNIX, Linux, API testing tool - Postman is a MUST HAVE. Minimum of 5 years on the job knowledge.
• Knowledge of XPaaS (Redis, Kafka, ELK stack etc) is a MUST. Knowledge of CICD is a plus - Source control like Git/Bitbucket , Continuous Integration - Jenkins / XL Release etc .
• Security and/or Networking familiarity or certified in the following preferred: Security+, RedHat, LPI/Suse Linux Admin, Dell EMC (Storage), PMP Skills or other industry certifications preferred.
• Shell Scripting / DevOps tools like Ansible with good knowledge of yaml file to write playbooks

Education & Experience:

• Familiar with Agile or other rapid application development methods
• Experience with design and coding across one or more platforms and languages as appropriate
• Hands-on expertise with application design, software development and automated testing
• Experience with distributed (multi-tiered) systems, algorithms, and relational databases
• Experience with distributed storage technologies like NFS as well as dynamic resource management frameworks Kubernetes / OpenShift.
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
• Confirmed experience with object-oriented design and coding with variety of languages
• Bachelor's Degree in computer science, computer science engineering, or related experience required; advanced degree preferred
• Good Knowledge of Networking & Services like TCP/UDP, LDAP AutoFs, DNS, NFS, SAN ,LUN , Sendmail , Postfix etc.

High Performance Behaviors:

• Recognizes opportunities to adopt innovative technologies to enable business capabilities
• Keeps up to date on current research and technology in the industry
• Recognizes the importance of collaboration to achieve objectives
• Clearly communicates ideas and concepts to others
• Spearheads work effectively and acts on own initiative without being prompted
• Provides feedback to team members in code reviews
• Drive creative changes & continuous improvements
• Explores new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Balance feature development speed and reliability with well-defined service level objectives

Knowledge/Skills:

• Able to understand and use complex data structures and associated components
• Designs, codes, tests, maintains, and documents applications
• Takes part in reviews of own work and reviews of colleagues' work
• Defines test conditions based on the requirements and specifications provided
• Has deep understanding of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)
• Intermediate knowledge of infrastructure technologies and components

Technology Skills You'll Use Every Day:

• Adaptive Communication
• Agile Practices
• Industry and Company Knowledge
• Organizational Change
• Technical Acuity
• Technology Industry Trends

Game Changers:

• Flexibility
• Collaboration & Partnership
• Continuous Improvement
• Courage
• Curiosity
• Resourcefulness
• Servant Leadership
• Tenacity

Role/Strengths You'll Need:

Technical

• Emerging Technologies
• Programming/Software Development
• Systems Design
• Testing

Functional

• Data Management
• Release and Deployment
• User Experience Evaluation and Analysis
• Application Support

Business

• Business Product Knowledge
• Problem Solving

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.