Job Description
Our Mission
Healthcare should work for patients but it doesn’t. In their time of need they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry the companies delivering such a poor customer experience would not survive. But in healthcare patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose we give them power. In doing so we can make healthcare work like every other consumer sector where businesses compete for customers not the other way around. In time this will drive quality up and prices down.
We’re 18 years old and the leader in our space but we are still just getting started. If you like solving important complex problems alongside deeply thoughtful driven and collaborative teammates read on.
Zocdoc’s most important asset is our people. As a Senior Enterprise Account Executive you will serve as key trusted advisors to Zocdoc’s largest clients. Working closely with various internal teams (Client Success Product Engineering Operations) you ensure that our Enterprise clients are set up for success and growing on our platform.
You’ll enjoy this role if you...
- Enjoy owning your own book of business
- Excel at leading strategic conversations with both internal and external executives
- Leverage data to create actionable insights that will directly inform client strategy
- Have an interest in the Healthcare or Consumer Technology
- Are motivated by clear metrics and targets
Your day to day is…
- Identifying and executing on business development opportunities including provider expansion
- Forecasting organic and inorganic growth projections across accounts
- Building strategic relationships with existing clients across all functional areas (i.e. Operations Marketing Strategy etc.) at the executive level and establish a trusted adviser relationship
- Taking a proactive approach in identifying opportunities utilizing data and tools to improve booking performance
- Developing managing and executing against operational and commercial account strategies while holding clients accountable for their responsibilities in the partnership
- Preparing for and leading regular business review discussions with client project lead and decision maker/executive teams with key takeaways and next steps
- Providing guidance and support for the Client Success team supporting your accounts
- Collaborating with an interdepartmental team of engineers project managers operations workers and sales executives to ensure our clients are set up for success
You’ll be successful in this role if you have…
- 7-10 years of account management business development or other client services experience
- A proven track record of building and maintaining C-Suite level client relationships
- Experience with Microsoft PowerPoint Excel and Tableau
- Exceptional written and oral presentation skills
- Strong analytical skills
Benefits:
- Flexible hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical dental and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month millions of patients use our free service to find nearby in-network providers compare choices based on verified patient reviews and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice fill their last-minute openings and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together Not Alone we are a company that prides itself on being highly collaborative and we believe that diverse perspectives experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race color ethnicity ancestry religion national origin gender sex gender identity gender expression sexual orientation age citizenship marital or parental status disability veteran status or any other class protected by applicable laws.
Job Applicant Privacy Notice
Skills Required
- 7-10 years of account management experience
- Proven track record of building C-Suite level relationships
- Experience with Microsoft PowerPoint Excel and Tableau
- Exceptional written and oral presentation skills
- Strong analytical skills
What the Team is Saying
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Zocdoc Compensation & Benefits Highlights
- Healthcare Strength—Comprehensive medical dental and vision coverage with mental-health support is prominently offered. Fully paid employee options for core health plans are also described.
- Parental & Family Support—Fully paid parental leave is highlighted alongside adoption assistance fertility benefits and a dedicated mother’s room. These provisions indicate strong support for growing families.
- Leave & Time Off Breadth—Competitive PTO paid sick days floating holidays and flexible time-off policies are emphasized across materials. Additional options such as wellness days bereavement leave and sabbatical eligibility broaden time-off access.
Zocdoc Insights
What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month millions of patients use Zocdoc to find in-network neighborhood doctors instantly book appointments online see what other real patients have to say get reminders for upcoming appointments and preventive check-ups fill out their paperwork online and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration agility and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex slow-moving industry and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
Gallery
Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
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