Senior ERP Administrator

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How you'll add value:

• ERP System Management: 
o    Oversee the administration, configuration, and maintenance of our ERP system (Current: Sage Intacct.  Future: Oracle NetSuite) 
o    Collaborate with cross-functional teams to define business requirements and objectives for ERP projects. 
o    Analyze business needs and recommend enhancements to improve system functionality. 
• Implementation and Upgrades: 
o    Lead the design, development, and implementation of ERP solutions, ensuring alignment with organizational goals. 
o    Customize workflows, reports, and dashboards to optimize business processes within the ERP systems. 
o    Evaluate emerging technologies and trends to enhance ERP capabilities and drive innovation. 
o    Manage upgrades, patches, and system enhancements to keep our ERP systems up-to-date. 
• User Training and Support: 
o    Provide training to end-users on ERP system functionality, best practices, and new features. 
o    Offer ongoing support to resolve user issues and troubleshoot system-related problems. 
• Security and Compliance: 
o    Ensure data security and compliance with industry standards and regulations. 
o    Implement access controls, user roles, and permissions within the ERP systems. 
• Integration and Customization: 
o    Collaborate with development teams to integrate ERP systems with other business applications. 
o    Customize workflows, reports, and dashboards to meet specific business needs. 
• Performance Optimization: 
o    Monitor system performance, identify bottlenecks, and optimize system resources. 
o    Proactively address performance issues and recommend improvements. 
o    Conduct technical solution reviews and provide recommendations for improved adoption and usage. 
• Documentation and Process Improvement: 
o    Maintain accurate documentation related to system configurations, processes, and procedures. 
o    Continuously evaluate and enhance ERP-related processes for efficiency and effectiveness. 
o    Mentor team members in technology, architecture, and application delivery. 
• Other duties as assigned. 

What you'll need to be successful in this role:

• Expert-level knowledge in Oracle NetSuite and Salesforce; familiarity with Workday and Sage Intacct is a plus. 
• 5+ years of experience managing ERP systems in a complex organizational environment, with SaaS experience a plus. 
• Strong analytical, problem-solving, and communication skills. 
• Project management experience and ability to lead cross-functional teams. 
• Certifications in relevant ERP systems (e.g., NetSuite Administrator, Salesforce Administrator, Sage Intacct: System Administrator) preferred. 
• Strong knowledge of ERP <> Salesforce best practices and methodologies. 
• Strong interpersonal skills, and ability to work with teams and stakeholders of different backgrounds and time zones in a multicultural environment. 
• Experience working with Agile teams and use of tools such as Jira, Confluence, Monday, etc. 
• Motivated, high-potential performer, with demonstrated ability to influence and lead. 
• Able to solve complex problems and successfully manage ambiguity and unexpected change. 
• Occasional travel may be required. 

R365 Team Member Benefits & Compensation

• This position has a salary range of $100K-$150K The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives


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