Senior Executive, Customer Experience

ABOUT US

At Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to pioneer—constantly innovating to stay ahead; Do it with intent—delivering with purpose and precision; and Keep it real—maintaining authenticity and transparency in all we do.

Learn more about #Teleport by checking out the link below:

SALARY RANGE: RM4000 - RM5500

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Proactively provide a positive customer journey - from onboarding to trials, and eventually a regular and active logistics customer of the company.
• Serve as the primary point of contact and develop a trusted advisor relationship with customers to ensure business objectives are met.
• Take ownership of escalated issues and follow problems through to resolution.
• Use customer data and analytics to uncover opportunities for new feature adoption and up-selling, including weekly and monthly reporting.
• Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal.
• Act as the customer advocate, providing constant feedback with internal teams to improve the customer experience and product offerings.
• Monitor performance and end-to-end movement of deliveries be it across external or internal parties

These are minimum-requirement skills and a ‘must-have’ for the role:

• Previous experience in customer / key account management is beneficial. 
• Good communication skills with the ability to communicate across all levels of internal and external stakeholders. 
• Being able to efficiently multi-task and offer timely communication, action and resolution. 
• Have a positive approach to problem solving. 
• Able to thrive and operate in an extremely fast paced environment.
• Mandarin speakers preferred.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!