Senior Executive Desktop Support Analyst

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is invested in your future!

Job Summary

This position is responsible for bringing advanced problem solving to craft solutions for the executive leadership team *white glove. Supporting troubleshooting hardware, software and network relates issues. Diagnosing equipment and address configuration issues. Performing a broad range of it support for executives. Performing a broad range of it support for special off-site events. Liaising with other groups in the IT organization and strategic vendors to fully resolve issues. Providing executive event, town-halls, all hands and technology support. Provide AV, streaming, media, communication and video services for executive events and meetings.

This position is on-site 5 days a week.

Required Job Qualifications:

* Bachelor degree OR technical certification and/or college courses and 5 years of Information Technology experience OR 8 years of Information Technology experience.

* Knowledge of ITIL v3 framework and ITSM systems.

* Knowledge of ITSM systems.

* Experience with workforce enablement technologies.

* Experience working in technologies related to Workforce Enablement in supporting installation, troubleshooting, and daily support for executives.

* Knowledgeable experience with infrastructure domain knowledge and required technologies including 3rd party solutions.

* Ability to drive the use of analytics to improve service, availability, and customer interactions.

* Drive incident resolution and issues escalated by executives.

* Knowledgeable experience working with executives in diverse situations to install, troubleshoot, resolve open items.

* Point of escalation to resolve all incident / problems for executive support team.

* Drive service introduction for new capabilities (medium / complex).

Preferred Job Qualifications:

* Bachelor degree in relevant field (IT, Engineering) or equivalent career experience.

We encourage people of all backgrounds and experiences to apply. Even if you don't think you are a perfect fit, apply anyway - you might have qualifications we haven't even thought of yet.

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HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.