Senior Executive/Assistant Manager - Technical Support (Integration Lead)

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favourite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale!

More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 60 different countries.

Job Overview:

We are seeking a highly motivated and customer oriented Senior Executive/Assistant Manager – Technical Support (Integration Lead) resource to join our team in India. The ideal candidate will be responsible for integration of SINCH services with its Partner and customers by helping them understand our product and resolving their queries related to product/application.

Key Responsibility Areas:

Lead and execute integrations between different software systems of customer with SINCH.

Test and troubleshoot the issues being faced while integration and coordinate to resolve them to reduce the overall TAT.

Providing regular updates to the all-stake holders involved.

Collaborate closely with development and project management teams to ensure smooth integration of software systems.

Stay up to date with emerging trends and technologies in software integration

Prepare documents and reports for record keeping and knowledge sharing with the stakeholders.

Provide the technical demonstration of the product to the customer.

Eligibility Criteria:

Must be a B.TECH from a recognized University.

3-4 years of experience in Integrations or technical support role.

Technical knowledge on working of JSON, REST, GET API.

Technical knowledge on working of Telecom Resources like SMS, Voice.

Working knowledge of middleware/ CRM applications

Should be flexible to provide support to customers after working hour in case of urgency.

Strong communication and interpersonal skills.

Teamwork skills with a problem-solving attitude.

Working knowledge of MS Office and other related tools for task management.

Big plus!

Relevant work experience of customer support in CPAAS.

Familiarity within the Telecom business domain.

Being you at Sinch:

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.

Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day.

Are you ready? Join us on our journey!

Know more about us:

• Private Health Insurance
• Paid Time Off
• Training & Development
• Flexible and supportive working culture.