Senior Experience Designer

Rocket Travel is looking for a customer-obsessed Senior Experience Designer to join our growing design team.

In this role, you get to apply your passion for user-centered design across the full travel experience, working on multiple Rocket Travel products, helping customers book flights, rental cars, activities, and accommodations. You’ll be a part of a modern UX design team that places user research at the base of its design process, utilizes rapid prototyping, is mobile-first, and works cross-collaboratively with other disciplines. Most of your focus will be applied product design, designing the screens and end product of our technologies, but you’ll also execute concept designs, vet ideas, be involved in our research activities and discovery work, and also contribute to ongoing business development work to help accrue new enterprise partners for Rocket Travel.

This role reports into our Director of Design.

• Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch.
• Embody curiosity, community, and accountability. We live and build products by these values every day. 
• Own decisions and take action that can be implemented in a matter of days (or hours).
• Get inspired and encouraged to vacation faster, with an annual vacation stipend.
• Receive a competitive compensation package, including bonus, 401k with match, flexible vacation time, maternity and paternity benefits, health, and dental insurance.
• Total Compensation is based on experience - Salary: $105-$140K + Bonus: up to 20%
• Can have a flexible work schedule. We have an amazing office in the Chicago West Loop. We have a hybrid team and a flexible work environment.
• Remote work - with a small amount of travel (10-15% to Rocket headquarters in Chicago and for onsite customer and partner research).
• Share your passion for travel with equally adventurous teammates. 
• Work within the largest online travel company in the world. Rocket Travel creates B2C and B2B2C travel products and is part of Booking Holdings (BKNG). We have many worldwide partners and a diversified business. Despite the world’s current situation, Booking Holdings has been rated the healthiest company in travel, and Rocket itself is already seeing travel demand surpass pre-pandemic levels.

• Work as a design generalist. You’ll execute all aspects of design including user research, interaction design, and visual design. 
• Talk to customers. You’ll get to know our customers through shadowing, interviews, and basic usability tests.
• Present multiple solutions to a problem. You’ll share work and receive feedback from multiple disciplines.
• Be collaborative. You’ll partner with other designers for paired design, but also product owners, engineers, business analysts, data scientists, customer support, and also our partner teams.

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.

• You’ve shipped products in the past. We’re looking for someone with experience bringing ideas to life and evolving them. Preferably, you have 2-3 years experience already working within a UX design team.
• You’re familiar with the Human-Centered Design process. You know how to keep the customer at the front and center of each project while balancing the needs of the business and technology.
• You seek feedback. You have a growth mindset, are comfortable soliciting feedback, and are curious to learn from a spectrum of perspectives.
• You balance exploration with execution. Exploration and execution are both key to building innovative experiences. You understand when it’s time to explore and when it’s time to deliver. 

We make travel more rewarding than anyone else 

Rocket Travel awards customers for booking travel through our products, allowing people to earn or use loyalty benefits from their favorite loyalty programs.

Our journey

We began in 2013 with the same goal of making travel even more rewarding. This started with our bespoke Rocketmiles website, earning travelers their favorite airline loyalty miles for hotel bookings, and every year since, we’ve advanced our goal.

We now partner with over 60 loyalty programs that travelers can choose from, we build unique partner-branded travel sites, we offer the ability to earn and redeem loyalty rewards, we sit within Booking Holdings—the most experienced Group of travel companies in the world—and we continually grow the number of ways that people can book travel through us, from stays to cars and more.

Travel constantly evolves, opening additional opportunities to create rewarding experiences, and we intend to be at the forefront of building and innovating on those for travelers worldwide.

A diverse and global team

Our teammates work across the globe, in person and remotely. We have offices in Chicago, NYC, Bangkok, Bogota, Kuala Lumpur, Manila, and Cebu. No matter where people work, our main team-building goal is to create a diverse, equitable, and inclusive environment. We do that with a Diversity and Inclusion Committee, setting DEI hiring goals, investing in employee retention, and conducting regular team training that fosters collaboration and morale.

All of these efforts help ensure that we’re promoting a supportive workplace, where people are motivated to grow professionally and build rewarding travel experiences together. 

Note on general employment requirements

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.

A final word

If the idea of working within an environment that promotes accountability, curiosity, and community to build reward travel products sounds motivating to you, we would love to hear from you—even if you’re unable to meet 100% of the job requirements. We never expect people to have all of the answers, as long as they’re willing and able to learn and grow with us.

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