Senior Experience Designer

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.

Rocket Central is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies®. We are the center of operations, technology, marketing, HR, legal, strategy and more that propels our companies forward. Here, we'll give you the opportunity to launch your career and work with various companies, spanning multiple industries from fintech, to auto and real estate. We offer you the tools you'll need to succeed, no matter what stage you're at in your career. You'll be able to master your craft here by working on complex problems in a collaborative culture and challenging yourself to make a real impact.

Apply today to see all that Rocket Central has to offer!

Minimum Qualifications

• Bachelor's degree or equivalent experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field
• 3 years of experience or equivalent competency designing solutions for software, web applications or mobile native apps
• 2 years of experience using industry standard design and prototyping tools to create low- and high-fidelity designs and define the work, such as Figma or Adobe XD
• Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders
• Demonstrated ability to apply the design decision making process and incorporate data and key findings into designs
• Demonstrated ability to support the iterative design process from end-to-end, including wire-framing, prototyping, user testing and high-fidelity visuals

Preferred Qualifications

• Master's degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field
• Demonstrated experience defining the success criteria and key performance indicators (KPIs) used to measure design effectiveness
• Foundational understanding of common design heuristics and principles

Job Summary

As a Senior Experience Designer, you'll deliver superior user experiences to achieve business objectives and successful client outcomes. In this role, you'll apply UX and UI principles and methodologies to enhance product design through user research and testing.

If you are a systems thinker, who enjoys the complex ecosystem of Enterprise Design, we'd love to talk with you. Our team is comprised of both a Salesforce CRM as we all as a custom loan origination platform. We are looking for two distinct set of skills. On one side, team members who are comfortable with Atomic Design Principles, specifically within the Salesforce Lightning Design System. And on the other, team members who enjoy building the bridge between ML technologies and real-world customer problems; enabling Human-Centered Design methodologies to reframe questions unique to ML.

Responsibilities

• Collaborate with teams to create user-centered product designs, requirements, workflows and strategies
• Create user experiences and interfaces for product prototypes in keeping with industry standards and best practices
• Conduct user research, including planning, prioritization, feedback collection and action plan creation
• Translate user needs and business requirements into compelling experiences
• Craft user journeys, user flows, wire-frames and interactive prototypes across multiple devices and interfaces
• Create low- and high-fidelity prototypes to communicate design intent
• Recommend metrics to define, manage and measure design success and prioritize enhancements
• Contribute to UI and UX design best practices and templates

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #7 on Fortune's list of the 100 Best Companies to Work For in 2022, as well as ranking #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2021.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.