Senior Experience Designer

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.

Rocket Central is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies®. We are the center of operations, technology, marketing, HR, legal, strategy and more that propels our companies forward. Here, we'll give you the opportunity to launch your career and work with various companies, spanning multiple industries from fintech, to auto and real estate. We offer you the tools you'll need to succeed, no matter what stage you're at in your career. You'll be able to master your craft here by working on complex problems in a collaborative culture and challenging yourself to make a real impact.

Apply today to see all that Rocket Central has to offer!

Minimum Qualifications

• Bachelor's degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field
• 5 years of experience or equivalent expertise designing solutions for software, web applications or mobile native apps
• 3 years of experience or equivalent expertise using industry standard design and prototyping tools to create low- and high-fidelity designs and define the work, such as Figma or Adobe XD
• Demonstrated experience defining the success criteria and key performance indicators (KPIs) used to measure design effectiveness
• Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including leadership
• Demonstrated experience applying the design decision making process and incorporating data and key findings into designs
• Demonstrated experience supporting the iterative design process from end-to-end, including wireframing, prototyping, user testing and high-fidelity visuals
• Foundational understanding of common design heuristics and principles
• Demonstrated ability to train and mentor Experience Designers

Preferred Qualifications

• Master's degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field
• Demonstrated experience supporting the design discipline for an organization, including creation and facilitation of trainings, establishing design standards and tool enablement

Job Summary

As a Senior Experience Designer, you will have the opportunity to deliver superior user experiences to achieve business objectives and successful client outcomes. In this role, you will apply UX and UI principles and methodologies to enhance product design through user research and testing. You will assist with defining best practices for the design discipline and mentor your peers.

The One Rocket Platform team designs experiences that span multiple lines of business. We place a strong emphasis on creating consistent, innovative experiences for millions of clients and the trusted partners who serve them.

Responsibilities

• Collaborate with teams to create user-centered product designs, requirements, workflows and strategies
• Create user experiences and interfaces for product prototypes in keeping with industry standards and best practices
• Conduct user research, including planning, prioritization, feedback collection and action plan creation
• Translate user needs and business requirements into compelling experiences
• Create user journeys, user flows, wireframes and interactive prototypes across multiple devices and interfaces
• Create low- and high-fidelity prototypes to communicate design intent
• Recommend metrics to define, manage and measure design success and prioritize enhancements
• Develop UI and UX design best practices and templates
• Mentor and train team members

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine's Companies That Care List in 2022 and recognized as #7 on Fortune's list of the 100 Best Companies to Work For in 2022.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.

Colorado, New York City, California, and Washington Candidates Only. The salary range for this position is eighty-seven thousand dollars to two hundred five thousand and five hundred dollars. The position may also be eligible for an annual bonus and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.