Senior F&B Operations Manager at Mansion - MGM Grand

About the Mansion at MGM Grand:

An enclave of privacy and pleasure where the sensual riches of Tuscany reach their fullest expression. Imagine an architectural gem inspired by an 18th-century villa in the countryside not far from Florence. Realize the vision of exquisite service and absolute luxury at The Mansion at MGM Grand. The atmosphere, the service, and luxury of The Mansion are sure to make your experience unique and unforgettable.

The Mansion serves breakfast lunch and dinner with operation hours from 7am-10pm with two exquisite menu options.

Principal Duties and Responsibilities:

Leading the team to achieve the operational and financial goals of the venue; monitoring the performance, scheduling and training of the staff; executing initiatives as implemented by property F&B leadership; maintaining the facilities in accordance with MGM Resorts service standards; and ensuring high customer satisfaction and an exceptional guest experience.

Ideal Candidate:

• Ensures and adheres to the collective bargaining agreement
• Responsible for providing and promoting Forbes 5 Star service
• Charismatic, personable and confident personality
• Working knowledge of reservation platform such as SevenRooms
• Passionate on leading, mentoring and managing a team
• Ability to train a team of 10-15 employees
• Ability to collaborate with internal departments/stakeholders
• Acts as a liaison between the kitchen and front of house employees
• Bilingual in either Cantonese or Mandarin preferred
• Enthusiastic about delivering a consistent luxury experience to all guests
• Prior knowledge on inventory and purchasing platforms
• Experience with menu formatting and development
• Ability to read, analyze and interpret profit and loss analysis
• Extensive Wine knowledge
• Ability to memorize menu items and seasonal items
• Exhibits strong emotional intelligence skills
• Strong conflict resolution skills

What We Offer:

• Career growth development
• Flexible Time Off
• Employee Discounts
• Health and Wellness Benefits