Senior Field Service Engineer - Palo Alto, CA Hybrid

Who We Are

RefleXion transforms radiopharmaceuticals from diagnosing cancer to actively controlling delivery of external-beam radiotherapy by leveraging individual tumor biology. Designated an FDA Breakthrough Device, RefleXion’s SCINTIX™ biology-guided radiotherapy automates targeting and motion management to overcome long-standing barriers preventing definitive radiotherapy for metastatic disease. In strategic collaborations with radiopharmaceutical companies, RefleXion is co-developing and co-commercializing disease-specific radiotracers for difficult to treat late-stage cancers.

Find out more about RefleXion and SCINTIX therapy at reflexion.com.

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About This Role

The Senior Field Service Engineer is customer-focused and able to perform all mechanical, electrical, and electronic repairs on medical linear accelerators integrated with fan beam CT and PET in a timely fashion while meeting all administrative requirements.  This position warrants the highest level of professional representation between the customer and the Company in all aspects of customer-relations.

What You Will Be Doing

• Ensure customer satisfaction through implementation of effective and efficient service activities.
• Install, maintain, repair, upgrade, and test equipment in a clinical environment, within time requirements established by service management and/or customer.
• Provide planned maintenance in accordance with published procedures
• Maintain performance and service records on the equipment.
• Troubleshoot and repair equipment with minimal, and/or remote, support.
• Timely and professionally handle field service calls and issues, triage with headquarters as appropriate.
• Communicate with the customer and account executive to ensure satisfaction and implement any necessary corrective actions.
• Timely and accurate submission of service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Economic use of replacement parts and managing the returns process.
• Responsible for managing stock and maintaining tools so they are compliant and in good order.
• Provide feedback to Engineering for service-related product improvements.
• Other duties as assigned

Where You Will Do This Job  

HYBRID (In the Field / On the Road) - This position requires a regular commute to and from customer site(s); the successful candidate must reside within a commutable distance to the customer site in Palo Alto, CA.  May be required to travel to train in Hayward, CA (HQ) and on those occasions where service coverage is needed at other customer sites within the US. 

What We Need

• Associate degree in electronics, engineering, or related discipline or equivalent experience.
• 7+ years of field service experience with similar equipment, such as medical linear accelerator or diagnostic equipment (CT, PET, or MRI scanners).
• Experience in a compliance-oriented and highly regulated environment.
• Proven ability to diagnose and resolve problems on complex electro-mechanical devices, using highly sophisticated software, at clinical sites.
• Proficient in the use of test equipment and hand tools including oscilloscopes, multimeters, and electrical safety testers.
• Good computer and software skills, such as working knowledge of MS Windows and Linux operating systems and control systems networking.
• Must be able to lift 50 lbs.
• A valid driver’s license and acceptable safe driving record.
• Able to climb ladders, kneel, or crouch occasionally, as required.
• Work safely in confined areas in the presence of: HVDC up to 100kV; 480V/3ϕ, 100kW AC power distribution; high-energy ionizing radiation; high pressure pneumatics; and heavy rotating machinery.
• Willing and able to be available by cell phone 24/7 and to be on-call, travel and/or work evenings and weekends if needed.
• Ability to learn new software tools quickly.

What You Will Love About Working with Us!

• The opportunity to work with a passionate, driven team in a pre-IPO start-up environment
• Flexible work location and schedule available for many positions - see above for specific work location for this position
• Competitive compensation and Pre–IPO stock option packages
• Medical (both HMO and PPO options), Dental and Vision
• Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (DCFSA)
• Pre-tax Commuter Benefits
• Employee Assistance Program (EAP)
• 401(k)
• 3 Weeks/Year PTO Accrual rate to start and 12 Paid Company Holidays
• Employer paid Life Insurance, short-term and long-term disability
• RefleXion Benefit Hub –Company exclusive discounts and deals on a variety of sites and items
• Weekly catered on-site lunches as well as kitchens filled with a variety of healthy and delicious food and drinks – including an espresso machine and panini stations!
• Employee Events – Variety of Workshops, Lunch ‘n Learns, Financial Wellness education, Regular “Coffee Chats” with Executive Leadership, Scavenger Hunts, Company Milestone celebrations and more!
• Electric car charging stations on site

The pay range for this role is $31.00 - $65.00 an hour.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include bonus, stock, benefits and/or other applicable variable compensation.

Values and Diversity

RefleXion is an equal opportunity employer. All aspects of employment including the decision to hire will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, disability/medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.