Senior Fraud Investigation Analyst

About the Role:

Self is building a community of people who are looking to better their lives by building a credit history. You will join our Fraud Investigation team and be responsible for daily operational workflows supporting document reviews, fraud investigations, and customer verification. You will be challenged to use judgment to make decisions that will detect and mitigate fraud. You will be researching and investigating various red flag reviews and escalations as they relate to suspicious activity. You will be empowered to tackle daily fraud reviews and escalations to help our company scale and mitigate fraud loss.

Responsibilities may evolve within the above description as you become more tenured in the role. 

Responsibilities:

• Complete daily operational investigation tasks; including incoming document reviews, red flag reviews, and customer verifications which includes interacting with customers over email.
• Utilizes internal systems to analyze and research trends related to transaction and payment activity for complicated cases
• Investigate and monitors financial activity and transactions that appear to be suspicious
• Monitor internal channels for prioritized workflow processes, balancing quality with quantity
• Investigate accounts for loss mitigation leveraging industry knowledge and various systemic tools
• Analyze statistical data on complex cases to determine linkage across customers using various data elements
• Support product and company objectives as a SME to provide insight and feedback on current workflow processes and recommendations
• Make outbound contacts (email communication and phone calls) to customers to further investigate possible suspicious activity, identity theft, fraudulent applications etc.
• Use detective analysis on suspicious activity to identify control gaps and offer opportunities for improvement.

Qualifications:

• 5+ years of experience in fraud investigations, fraud, payment risk, account takeovers, document verification, KYC reviews, and knowledge of BSA/AML oversights (required)
• Extensive knowledge in 1st party/3rd party fraud, synthetic ID fraud, ID Theft, account takeover, and other fraud trends and use of tools to identify those
• Knowledge of BSA, AML, OFAC/Sanctions, and other AML regulatory policies

• Exceptional communication skills and experience in customer-facing interactions
• High EQ and ability to build rapport with team members
• Ability to adapt to change in a fast-paced environment and make judgmental
  business decisions with minimal need for managerial support
• Strong technical skills and knowledge of common rules such as Adverse Action
  notices, The Bank Secrecy Act, USA PATRIOT ACT, etc.
• Experience with tools such as Sentilink, Jira Service desk, Google Suite, Lexis Nexis,
  etc.

Base salary range: $72,000-88,000 annually.  Individual pay is based on factors unique to each candidate, including skill set, experience, and other job-related reasons.