Senior Fraud Risk Operations

About Lili

Lili is an all-in-one banking app designed for small businesses. Combining banking services with real-time expense tracking, tax tools, and financial insights, Lili empowers small businesses with the tools they need to stay in control of their finances while saving time and money. Led by serial entrepreneurs with 20 years of fintech experience, CEO Lilac Bar David and CTO Liran Zelkha, Lili is backed by Group 11, Foundation Capital, AltaIR Capital, Primary Venture Partners and Torch Capital. Founded in 2018, Lili is headquartered in New York and serves customers in all 50 states. To learn more about Lili, visit Lili.co.

Innovation is in our DNA. It’s in our users’ DNA. We’re deeply humbled (and also running around screaming with joy!) to have been named one of the 50 Most Innovative Companies in the World in 2022 by @fastcompany, and ranked #1 in the Personal Finance Category.

Lili is Seeking an Experienced Senior Fraud/Risk Operations Specialist to Join our Growing NYC Team.

As a core member of the organizations' Fraud/Risk Operations team you will have a unique opportunity to learn and apply your previous experience, design and innovate, while conducting data analysis and actively be engaged with building something amazing that directly supports a seamless and frictionless consumer experience while reducing risk exposures to our Customers and highly recognized Brand, protecting against Financial Losses, Regulatory Exposures and Brand Reputation concerns.

About the Role

• Review transaction-level reporting and take appropriate account level action, including conducting detailed research and analysis on linked accounts with similar fraud typologies.
• Identify and compile trends, create multi account linkages allowing for detection model adjustments and operational efficiency gains.
•  Support broader Risk Operations group with applicable reviews providing valued insights with an emphasis on proactively managing financial risks, reducing false positives, and quick resolutions. 
• Conduct data assessments, quickly communicate and drive awareness of fraud/risk trends and provide recommendations regarding the agile risk model and rule changes to include Onboarding models, downstream account transactional reviews etc..
• Drive improved performance on established Fraud/Risk KPIs supporting achieving desired function objectives in support of the company's broader mission.
• Act as designed POC for resolving customer inquiries related to adverse account actions and assist with appropriate and timely decisions in respect to maintaining relationships and/or parting ways decisions, consistent with the Lili user agreement.

Requirements

• BA or BS degree; MBA or another advanced graduate degree a plus
• 5+ years of experience in an operational risk or investigator role, preferably with a Risk/fraud function within financial services supporting large and growing teams
• Experience with digital banking, payments, and/or payment networks
• SQL and other risk-based analytic reporting tools experience is required
• Experience with LLC/DBA, business accounts is essential component of the role
• Passion for promoting a culture of a customer-first risk-based model.
• Ability to multitask, “dive in”, and establish priorities with an attention to detail in a fast-changing environment.
• Strong knowledge of FinTech space, banking and loan products and financial industry regulations.
• Excellent communication skills both verbal and written, proven creative problem solving skills.
• Collaborative spirit and relational work style with proven operating success within a diverse team environment.
• Positive attitude, enthusiasm, professionalism and strong work ethic with high-level of integrity.
• Be available to function within a hybrid office working environment, or remoetly

Benefits

• Competitive salary
• Stock Options
• Health Insurance Benefits
• Vision Insurance
• Dental Insurance
• Retirement Account - 401(k) plan
• Paid Vacation and Sick Time